Raising Cane's Chicken Fingers — Restaurant in Sunset Valley

First time at this newly-opened location and it soured my taste for the brand. The chicken tenders were small and overcooked. The fries were cold and soggy, not crispy. And my large Coke had an off-putting taste; either the formula ratios were off, or the soda dispenser needs to be cleaned more thoroughly.

The reason for one star for service, is due to lack of response. I felt I should be able to get replacement meal, or a partial refund. No response from store, and the only other option is to use the customer support site, which means my issue won't be resolved in a timely fashion.

Also, just be aware: I used the drive-thru, and the lines were super-long, as could be expected for a newly-opened restaurant. I wonder whether the large queues changed the way the restaurant...

I have been twice since they opened of less than a week. The 1st time I went through the drive thur. I got my daughter a kids meal. When I got to the window, the girl standing there barley interacted with me. I had to get her attention just to ask a question. I asked no Ketchup but yet it was in the bag. It's very wasteful and showed they weren't paying attention. The second time I went with my daughter, we dined in. One lady started sweeping under our table and my daughter had to lift her legs for the employee. Then another employee stated cleaning and wiping our table down while we were still sitting there. If you want to rush your customers out, then just tell them to leave. It was a bad experience and hopefully these employees will learn from...

Such a big fan of Cane’s, but an even bigger fan of Deshawn’s customer service! I usually stick to the drive-thru for a quick pick-up, but today I decided to dine in—and I’m so glad I did. The place was packed, the drive-thru line was long, yet the entire team executed hot, fresh food quickly and efficiently.

But Deshawn truly stood out! His energy and leadership were next-level—calling out orders to keep the team prepared, checking on guests inside and outside to ensure they had everything they needed, keeping the dining area spotless, and doing it all with a smile. I’ve never seen this level of service at a fast-food spot, and it made my experience exceptional. Get this man...