Court House Square — Restaurant in Tacoma

We booked both the gallery and the ballroom for our wedding, 12 months in advance. The architecture and lighting made it the perfect venue.

Then the day of the wedding. When we arrived the gallery had a stack of cabinetry in the corner and other junk that we had to move. When we called our day of coordinator, we received no response or help. But, it is an event and things happen so you just move the junk and move on (this only delayed us a half hour so it was workable).

After the ceremony and the dinner, we turned on our glow sticks and fun LED glasses, rings and bracelets and went to change the lighting to start the dancing (mind you this is the main reason we booked this venue). The lighting system is kind of hard to operate and it appeared to have been missing the buttons so again we called our day of coordinator for help (no answer), we texted (no answer), we had a gentleman who was cleaning call (no answer). Finally, the nice gentleman who had been cleaning the ceremony space explained to us that the lighting had been broken for weeks!! What?!!?

After being ignored by the management team and lied to about the lights we left the venue two hours earlier than we had the event rented for. Our awesome caterers were excited about getting to close up early and even though they are no affiliated with the venue they apologized for the situation. We left the venue early because who wants to dance in basically sun light bright lights and instead went down the street and a couple of remaining guests danced at a local bar.

I emailed the management team the next day and received your typical apology, I obviously requested a refund for the two hours we did not occupy the space due to their blatant mistake. That was over a month ago. I followed up two separate times and even inquired as to where my security deposit is, but again just like the day of my event, we are being ignored. I am not demanding a grandiose apology or all my money refunded, I feel that my request is standard and due to them not fulfilling the contract and providing me the agreed upon service and venue space.

How...

The event spaces are beautiful, but the customer service and communication was terrible. Would not recommend for a wedding. There was a change of management about a month after I booked the ballroom, and communication after that was nearly impossible. I would call and email daily for weeks trying to reach anyone because I wanted to add the gallery room to my rental, and it took weeks to reach anyone. It was like that for many things that came up before the wedding. I decided to rent the gallery for the wedding rehearsal, and it took a week of calling to find out if I could. I was able to, but then I had to wait 20 minutes after my rental started for the room to be unlocked. Jessica had given me her cell phone number, but she never answered any of my calls. Even on the day of my wedding when the rooms needed to be set up and decorated, I had to call and text Jessica many times before she unlocked the ballroom 20 minutes late. The worst part of it all was that the sound equipment that was set up in the ballroom for my reception was set up with a broken cable, so we couldn't plug into the speaker. There was NO MUSIC for close to an hour and a half of my reception. Half of that time was spent trying to contact Jessica to fix it and the other half of the time was just waiting for them to bring the cable. It made the reception feel so awkward. On the day of my wedding, I was finally receiving texts from Jessica because she sent me several texts saying that I needed to pay my remaining balance immediately. I had paid the deposit as soon as I booked before the change of management happened and never received a contract or bill after I added the second room to my rental or the rental for the rehearsal. I would have paid it before, but like I said, I never received a contract or bill. I was so irritated that she was making it a big issue the day of my wedding during photos. Overall, a terrible experience that added a ton of unnecessary...

I typically do not leave reviews at all but for this one I decided to do so. The reason for this review is because I booked a tour for the event spaces. My fiancé and I were considering the space for our wedding. My first complaint is that they gave us no notes or directions on where to go once we got to the building, okay not too big of a deal we can call. Or so we thought. Called serveral times only to be greated by the voicemail every single time. We attempted to find an office but the building itself is a little difficult to figure out. Finally 10 minutes after our tour was supposed to start we get a message to meet one of the management people on the 2nd floor. We get there and there is no one around. We waited as well as texted them to let them know we were waiting where they asked us but still no on was there. 25 minutes past our scheduled tour time we finally texted them again letting them know we would only wait another 5 minutes and if no one showed we could leave. Guess what? No one showed up so we left. They messaged us earlier apologizing but that doesn't give us back the 2 hours we spent driving down to Tacoma to see this place. At this point we would not even consider giving them a second chance because if this is how they act, I would not want to spend thousands for them to ruin our...