Pho Thanks Brother — Restaurant in Tacoma

This place has great pho!

Since I come here regularly during the school day lunch hour rush, I see them at their worst. If I come in early, I would get a clean seat wherever I want and one of the staff would come take my order. I would see my pho paced in front of me within 5 min tops.

On the flip side, if I'm late to the lunch rush, there may be seats available, but the priority is on getting food out, and there's not enough staff to bus the tables. I think hiring one person during the lunch hours would correct the drop in standards. I'd also not get the standard cup of water or the small plate with the lime wedge, bean sprouts, and jalapeno slice.

If any of their staff ever read their own reviews, they can improve on not getting soup on the outside of their bowls and standardizing who goes around taking people's orders. While I'd rather have multiple staff all ask me if I've ordered than no one ask, ideally, only one person needs to ask and relay that to the kitchen.

Long story short: 5 stars outside of lunch hours. 3-5 during lunch hours. Not as good service only happens when the college crowd rush the restaurant...

This Pho located in UW tacoma school, even though there pho is not the best but not the worse, but it is the only option we have for Pho, so I can get by with it. However, today incident was unacceptable, me and group of my friend got a break and I asked them to have lunch at this Pho place. we all ordered Pho, one of my friend bowl of Pho has a little bug in there. I mean, instead of saying sorry or apologize, she said the "BUG IN THE BOWL IS NORMAL, YOU ARE NOT GONNA DIE BY EATING THE BUG". It pissed me off. It showed me that the owner doesnt care for customer health and ruthless. I feel pissed and so shamed on my vietnamese people at the same time to my friends. We will never come back here, and i will ask all of my friends in the UWTacoma not to come there. this is not about personal issue anymore, I'm worry about my health and other people health and how this ignorance owner treat her customers. Obviously this place is more expensive than other place and unhealthy food plus ignorance owner. i wouldnt ever come back and either my friends. No one should ...

September 20, 2024 @ 1234 My cohorts (graduate students) and I were in middle of eating until I see an abrupt pause in one of my cohort's movement as a whole. I saw her eyes start to open wider and it was obvious something was sickening in her stomach.

She slowly pointed, a fly in the food. A dead one. Although small, a fly that was apparent to everyone who saw it.

After getting the attention of one of the ladies, a lady takes it back to the back of the kitchen. To make back to class rest of us start paying and my cohort who just experienced a fly in her food is called to the cash counter.

After a brief interaction, basically a lady from the kitchen (paraphrasing): "It's okay one fly is not a problem, happens all the time. As you can see no fly back here in the kitchen, it probably happened in the dining area, as you can see lot of flies here"

Not even a single sorry or apology. My cohort was not even looking for an apology. Just an appalling response. Yes, I called and reported this restaurant to the county's health department. Regardless, this business...