Zeeks Pizza — Restaurant in Tacoma

I'd love to give these guys a good review, the menu was wonderful the options were wonderful the building and the decor and the atmosphere was also wonderful. Unfortunately the service was so abominable I was never even able to place an order despite standing in the lobby holding a menu for over 20 minutes while employees just looked at me and walked right past me without addressing me. I even called ahead and asked about ordering because I was going to order 6 to 8 pizzas for a Christmas party this wasn't going to be a small order I wasn't walking in trying to spend $5.

The lobby also had several other people I was one of five people standing there waiting to either pick up an order or place an order.

It's just really unfortunate it looks like a really nice place but all of the people that were standing behind the counter, there was at least six employees on staff, one person was running around the tables one person was making food and the rest of them were just staring out at the crowd and looking at us in the doorway with expressionless dead looks on their face.

If you want some hospitable professional decent customer service and good pizza go to Puget Sound Pizza. That's where I went immediately after leaving this place. They were happy to see me they greeted me when I walked in, they were all smiles they were all polite, the entire time I was there four people came out of the back and each one of them smiled at me and acknowledged me unlike here. I recommend avoiding this place like the plague, if you want anybody that's going to be decent and have good customer service Look elsewhere. No matter how quality the food no matter how nice the menu or atmosphere it won't make it worth it when you have staff this careless and clueless and uninterested in...

Was really looking forward to trying this place. Let's start with my mom is wheelchair bound and this is a struggle for all of us to get to the restaurant and get seated. We got to the restaurant and as soon as I walked in I seen dirty tables. Was greeted by the person upfront and was told they have a 45 min wait for food to come out do to short staff, we completely understood and proceeded to sit at our table. During this time the guy who seated us is standing up front at the register not helping anyone at all yet, Not even 5 min pass by sitting at the table picking a pizza and we see a big party come in, so I let my brother know to go up and place the order so the 45 min wait is not longer. My brother goes up and waits for one of the people to place a order and then he starts to order, then the guy tells my brother he can't place a order because it has to be done at the table. I thought by going up to the same guy who is going to take our order anyways would be ok to place our order. Especially because they are so short staff. Feels like to me that this guy was working his tips better than the reputation of this restaurant. It was extremely rude to be told that our order will be placed after everyone's else's order is placed. Not just 1 or 2 customers. It was a party for a little league or something. Will never be returning to this restaurant at any location. We ended up leaving after that. We did not even place a order. We sat for a few minutes to wait while everyone else ordered and then decided this was mistreatment that we did not want. Nothing against the cook. Seemed like he was very busy, unlike the other guy. He shoulda been cleaning up them tables to make the place look presentable. Walk in and made it look...

Hands down the worst service I have ever experienced. Everything that could've gone wrong, did. We had to go get our own drinks/refills at the bar, and after 2 hours of waiting for our pizza, we found out it was never put in. So we left.

After waiting about 20 min to get our order taken, we ordered 1 water, 2 beers and 1 large pizza. After another 20 min we finally got SOME of our drinks. We were missing my boyfriends beer. After 15 min, he got up went to the bar and asked for the beer he never received. The waitress was confident we had gotten both our beers. Aftter a back and forth for a minute or two she finally gave him his beer and said "you can keep the other one at the table" which he replied "yes.. of course.. that's my girlfriends beer.." After no attention for the rest of the night, we got up and asked for refills on our drinks at the bar. Our waitress' coworker was putting it in for us. Our waitress saw and told her to stop, not to put it in because she "already gave us beers"..... 30 min ago... We explained we just wanted refills. After we got our refill, it was a waiting game for our pizza. It has been 1 hour and 45 min at this point- the table of 4 next to us that came in 10 min before we did had just left because their order was never put in. As soon as they left, our waitress comes with "our pizza". It was not what we ordered. She said "oh yeah I thought this wasn't yours". She ran the pizza to another table. My bf and I were looking at each other like.. was OUR pizza never put in too? We went to the front, asked how much longer and found out the pizza we ordered was never put into the system. At 2 hours is when our server put the order in and we said no just cancel it. We're not gonna wait...