Tropical Smoothie Cafe — Restaurant in Tallahassee

If i could give this tropical smoothie NO STARS I would do exactly just that! I placed an order on 04/20/2025 online through my tropical smoothie app. Unfortunately this location was closed because it is located in the mall & the mall was closed for the holiday(easter). Moving forward I contacted the tropical smoothie I normally go through & worked with their team lead & they were more than helpful about my situation. I was told to give the tropical smoothie in the mall a call on Monday to get things figured out. When I called today I was greeted rudely by the team shift lead working there(04/21/2025). He told me nothing could be done & didn’t even bother to ask for my confirmation number or anything & hung up the call while I was speaking. I have contacted the corporation & filed a compliant on them. Now I am out of my money & never gotten my food. I will NEVER SUPPORT THIS LOCATION IN MY LIFE!!!! Pls...

This location just recently remodeled and opened back up in the Gov. Sq mall, and with that being said my expectation was high for new staffing, service, and overall customer engagement. So much for high hopes, because I witnessed all the same behaviors of the past prior to them closing for remodel. I will only stop at this location if I decide to take my lunch break at the mall otherwise, I prefer to go to the location two blocks over on Magnolia. I was dissatisfied with my smoothie. On two occasions I've ordered a smoothie and the taste and consistency was not to standard. The smoothie was really choppy, not smooth at all; it needed to be blended more. The wait time was long and being on a timed lunch break I didn't have the time to request...

Went there and ordered a sunrise sunset and it comes out watery as hell, then ordered a chipotle chicken flatbread and they give me a chicken pesto, after telling them specifically no pesto when the girl mistook my order the first time. Had to tell her three time the chipotle flatbread before she, or rather I thought she understood. When opening my "pesto flatbread" there was four tiny diced peices of tomato a sprinkle of cheese and barely any ACTUAL CHICKEN! PLEASE DO NOT COME HERE! ITS NOT WORTH...