McDonald's — Restaurant in Tampa

On September 24th, 2025, at 12 PM, I had one of the most disgraceful experiences I’ve ever witnessed at a McDonald’s. And let me be very clear: this was not just a mistake, this was a complete failure of leadership, accountability, and basic human decency.

I went through the drive-thru, received the wrong drinks, and followed instructions to park in spot #6. After being ignored, I walked inside—only to see eight other paying customers waiting. Not for five minutes. Not for ten. For over 25 minutes. And during that entire time, the so-called “manager” stood there watching, never once stepping forward, never once acknowledging the line of people being ignored.

Finally, after another customer argued with a cook and demanded a refund, the manager stepped in—not with an apology, not with professionalism—but with cold indifference. She refunded the order and let her take her food completely ……That is the exact opposite of leadership.

When it was my turn, I explained my situation. The manager—whose name sounded like Takisha or Tamisha—rolled her eyes, dismissed me, and acted as if helping me was a burden. I explained that I needed a zero-sugar drink for a diabetic, and she told me my options were Coke or Dr. Pepper. She did not care, she did not listen, she did not show the slightest shred of empathy.

At that point, I asked for a refund. She questioned whether I had already received my food. After confirming that it finally arrived—30 minutes late and still incorrect—I returned it. But let’s talk about how that went: I literally had to take a cheeseburger out of my young daughter’s mouth to hand back the food, because this manager had no initiative, no professionalism, and no accountability. And through all of this—still no apology.

I want to be clear: I disrespected no one. I never raised my voice, I never insulted anyone. Yet I was treated with dismissiveness and hostility. And do you know who I apologized to? Not the staff—because they showed no remorse—but to the other customers, because they deserved better.

Here’s the truth: McDonald’s did not just fail me and my family that day. They failed every single person waiting in that lobby. They failed the children who had to sit in the car while their parents stood inside waiting endlessly. They failed every diabetic, every parent, every customer who simply expects competence and respect for their money.

As someone who works in customer service, I know what leadership looks like. And it is not rolling your eyes. It is not ignoring customers. It is not dismissing people. Leadership is empathy. Leadership is accountability. Leadership is taking responsibility when things go wrong. And on September 24th, this manager chose the opposite.

Right is right, and wrong is wrong. And McDonald’s, on this day, you chose wrong. You chose to disrespect families, you chose to ignore your customers, and you chose to prove that you no longer value the very people who keep your doors open. My children may love McDonald’s, but I refuse to allow them to grow up thinking this kind of treatment is acceptable.

This wasn’t just bad service—it was disgraceful. And McDonald’s...

I rarely ever write a bad review, as i dont complain about trivial things like "the fries were cold" or "they got my order wrong" because its a fact of life that people make mistakes sometimes. Most of the time when i have a bad experience i just say to myself "i wont ever go back" and thats it. But this Mcdonalds had probably the worst service i have ever experienced. It was Saturday Aug 16th and myself, my wife and son had gone to Busch Gardens for the day and decided to go inside Mcdonalds to get some ice cream. We go inside and there is a crowd of people standing in front of the pickup counter. People around me were talking about how frustrated they were to have to wait so long to get their food. I waited patiently, listening to the other customers voice frustration. After 15 minutes later and still no one had even come to the counter, i stuck my head back in there and yelled "hey when is someone going to come to the counter"? To my surprise, when i looked back in the kitchen there was a literal army of people working. It wasnt like they were short staffed and unable to keep up with demand. They all just looked at me with a smirk and didnt say anything. I kept talking and finally an older black woman yells back "why you yelling"? I replied "because no one is helping us and people have been waiting at the counter for 30 minutes or more". At that point some of the people waiting just decided to leave. After a few minutes a young man came to the counter. He was very polite and apologized and i got the impression he was frustrated also because he was an assistant manager and was supposed to have clocked out a long time ago but couldnt because people werent doing thier job. He took care of my order and the other people who had been waiting, so i have nothing but praise for him. But this was probably the worst experience i have ever had at a Mcdonalds, and the attitude of the workers was unbelievable. The people i did see were slow walking everything like they didnt care at all. Ultimately I blame this on the management of that Mcdonalds. Why is it Mcdonalds workers are so often (not always) slackers with bad attitudes? This stuff happens entirely too often at Mcdonalds. Are they so desperate they wont fire anyone no matter how bad their work ethic is? How is it that some other fast food restuarants like Culvers and Chick-Fil-A have young people working that are so professional, friendly and the place is so clean? Unbelievable that a company with the history of profitability like Mcdonalds has sunken so low. I'm tired of just putting up with the bad service and will...

Wish I didn’t have to rate a one star for any of these because they don’t even deserve to have that, a zero in my opinion. HORRIBLE, Went through the drive thru at night around 9:15 on 10/02/24 and it was absolutely horrible. I would be embarrassed to be the Manager running this location and having the girl named Shay working on the crew. Starting at the order screen, She never once asked us about using the app, she rang us up for large and medium and never let us inform her the size we wanted till we got to the window and when we proceeded to say it was medium she through a little toddler temper tantrum fit saying god why didn’t yall say that before and stated now she will have to re ring everything- I informed her that’s not our problem. She then slams the window shut in our face and walks away for about 5 mins. When she came back we were still saying medium and trying to let her know our code for the app and she goes on to tell us she’s not helping us and that we need to go to the next window then closes it again.We pull forward to a guy that had no idea what Shay just did and he had to fix her problem for us. Then we were told to pull forward to wait for the food-which was already done and bagged at the window but for whatever reason they couldn’t just give us that once we paid. I called to speak to a Mgr while waiting for our food and she stated she would be the one to bring me the food and will talk to me then.. about 10 mins pass and she brings it out and barely wanted to speak about the situation and said she will let her GM know. I asked for the GM name which they say is Karen.. I have been trying to call Karen this morning to express my frustration regarding Shay and how she is a horrible employee and I would be embarrassed to have someone like her working for me,yet no one is able to now answer the phone. The way she shut the window in our face, dismissed us away to the next person to help, and rolled her eyes is uncalled for. This is a horribly ran location and they only do good money wise being due to having Busch Gardens across the street. If you’re coming to visit, save your money and spend it elsewhere or I hope if you do go here, I hope you don’t have to encounter Shay.. if that’s even what her name...