Rollin' with the Homies — Restaurant in Temecula

I have noticed the owner responding to previous comments about rude service from the employees, mentioning additional training, but clearly, things aren't improving. My four children visited this past Friday evening (5/24/24) around 7 p.m. to get ice cream. The workers ignored them while taking other orders, were slow and unfriendly when finally taking their orders, and ultimately got the orders wrong. When our 17-year-old daughter pointed this out, the staff were belligerent and rude.

When she mentioned that two of the orders were incorrect, they ignored her and then rudely told our 13-year-old son, "THIS IS YOUR ORDER," in a loud, angry voice, despite him repeatedly saying that it wasn't what he had ordered. Our son was distraught by the way he was treated. It is completely inappropriate to speak to any customer in such a manner, especially a young one.

Our family and friends love trying new ice cream places, but we will not be returning to this establishment. Many other reviewers have highlighted this issue multiple times, but I don't believe real change is happening in employee training or customer relations. The business either needs to hire new employees, adjust the incentive structure to reward good service, or revamp the training program, as the current policies and training are clearly...

Ice cream was good, but I was appalled at the service. They made the wrong ice cream for my brother and when we told them that he didn’t order s’mores flavor, they just looked at us for a second, and then ignored us. I thought they would start working on his correct order, but they didn’t. After several minutes My brother went up and asked about his ice cream. They again, ignored him. Then a man who looked to be the general manager, looked my little brother in the eye, pointed to the INCORRECT ORDER that they had made, and said “that’s your order.” In a very rude tone. My little brother is very shy so he just took the wrong ice cream flavor and we left. I am appalled at the fact that they ignored us, and then made my brother get a flavor he didn’t even want, despite us telling them multiple times that he didn’t order s’mores flavor. I was planning to pay for the trouble of having to make a new one but after how rude they were my family will not...

My son was very excited to go to this place and I was too, until we walked in and employee and maybe her friend was behind the counter sitting down with her feet up. Did not greet us at all nor did she give us a smile or any acknowledgment. She asked us what she can get for us and I told my son to let her know what he wanted, but because of her face of the way she looked annoyed my son couldn't tell her and ask me to ask instead. Me as an adult and as a parent I can handle when someone's being rude to me. But it's another story when a person is being rude to my son. I do not recommend this place at all especially if you have little kids you have little kids although an ice cream place supposed to be a happy place for a kid this was not at all. The only reason why I'm giving 2 stars is my son actually likes...