I have been coming to this Starbucks for 4 years now almost every work day in the mornings. I see alot of people complaining about the drive thru. Yes, its a long wait, but you can park and walk inside and be out in less than 10 minutes. This isnt McDonald's.
I would have to agree that it is pretty common that there is only one person at the register. Its a space issue, and due to this, it can take at busy times 10 minutes to get a coffee. Not 15 to 20 minutes like some have said on here. I am hitting them for a half a star because of only 1 person at register when they could do 2 people at register.
However, there are alot of people who go in and order foo foo drinks, and Starbucks has alot of foo foo drinks. Me, I get a venti blonde. Nothing more, and nothing less, so I am done in 40 seconds. If everyone just got coffee, then it would be better. All of the other stuff is just how they make more money.
Parking is a prime. Its a tight space. There are several businesses in that area. But isnt every Starbucks built in the same fashion? Dont get mad at them. Get mad at each cities zoning rules. They are the culprits behind the " lets cram as many businesses as we can in a tiny area to maximize our tax revenue, while simultaneously causing traffic and parking issues similar to NYC" chaos we see every morning when we want that delicious cup of venti blonde, or our foo foo drink.
The staff there are excellent though. Zero complaints. Very customer service oriented. We do get some inconsiderate customers who dont want to park the extra 50 feet away, and instead decide to park in handicapped spots when they are not handicapped. I being a combat wounded veteran get upset about it, and wish the cops would hide out and catch them in the act. Heck, I would even be willing to pay for the cops coffee and breakfast if they would catch one of those, what I call, just lazy folks who cannot seem to follow the rules.
We also get a few hypocritical customers who will sit all day in that store, then complain about how many people take up space. Its kind of funny to hear them complain. I have mentioned to them that maybe if they didnt spend 4 hours inside the store sitting at the tables, then maybe there would be some extra space.
Colleen who works there is a sweetheart, and knows exactly what the regular customers want before they even make it to the register. Ivy is like a ray of sunshine, and treats all of the veterans that come in like gold. There is really just a good bunch of folks here who frankly, are kicking butt everyday and giving good service.
To make a long story short, dont go through the drive thru, stop being lazy and parking in the handicapped spot because you want to get your 3 pumps chai latte when you know you shouldn't park there, and there is an open spot 20 feet away where you can legally park, dont camp out all day at Starbucks, stick to coffee only, have patience and wait in line 5 to 10 minutes, get your coffee, get in your car and leave (dont sit in the parking lot and smoke a cigarette, chat on the phone, eat your breakfast, put on your makeup), or just tolerate the chaos, taxes, traffic, parking, foo foo drinks, idiots parking in handicapped spots who are not handicapped, and enjoy the awesome staff at this particular location, as well as that kickbutt cup of...
Read moreI give it a 3 star not because of the staff, they are outstanding and always do a fantastic job. I gave 3 stars because the drive thru is a trip all in itself. It wouldn't be so bad but the way it's designed in a parking lot... makes it impossible to get out of line if you realize it's starting to take too long. Which it usually does. On average, you will spend about 16+ minutes in line. I have spent over 25min, though. More than once. Hoping this changes a little after the new store opens up the road. For now, of the 4 starbucks in this area, 2 are inside grocery stores, and this one is the only with a drive-thru. So there are no other options with the convenience of not lugging all your kids out of the car. Lets be real... how many moms dont want starbucks when the kids are going nuts? Anyways, avoid the drive thru during peak times if you...
Read moreI use this store every once and awhile because it's 7/24. I usually go to Winchester/Ynez or Winchester/Nicholas. I order two coffees, a grande extra cream two sugars and a Venti extra cream only. They ring it up and typically tell me, "$5.10 at the window." I went to this store at 01:45 ordered my coffees and went to the window. There was no total given after I ordered. She made my coffees, came to the window and told me it will be $6.30. I told her, no, it's $5.10. She told me that Starbucks charges extra for milk or extra milk. What! When did this start? She didn't know. I can walk in during the day order my coffees and use as much cream as I want, no charge. I can go to the other two stores and no extra charge for extra milk. I will wait till the Starbucks opens at 03:30 on...
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