Einstein Bros. Bagels — Restaurant in Tempe

We were at the Tempe, AZ location Sunday, 5/14/17, and received awful experience from the untidy, frankly probably hungover, snobby college girls working the mid-morning shift. The gal taking our orders was not helpful in answering questions and generally just seemed annoyed that we had come in to order bagels and coffee. (We were the only ones in line and, I mean, is it really that hard to toast a bagel?) After receiving cold service from her, we waited for our order. The coffee order came out first and I noticed that I may not have received what I ordered. I asked the gal who had given us our bagels if she could confirm whether not this is what I ordered, and I received an eye roll and a cold “I don’t do coffee.” Then she walked away. The girl who DID "do coffee" was very friendly and helpful once we waited to ask her. I don't mind waiting for an expert to help me with my question, but I do mind the snobby response I got just for asking a question. As someone new to that location, how was I supposed to know who does and does not do coffee? They are all behind the counter in the same spot. Long story short, if I want to pay for average tasting, overpriced bagels and coffee, I will do it at a location where they hire adults and not gossipy, bratty, hungover...

The manager was very rude and decided that we shouldn't feel welcomed or try to utilize the space in the dining room because she assumed we were homeless... She also made a comment about a grocery bag I had with me being from Raising Canes. Then she told us not to get comfortable because she was going to be closing the restaurant due to a leak coming from the upstairs. The rest of the team was very polite and seemed to have the appropriate sense of urgency and worked together well. It was very clean and seemed to be recently renovated and I loved the style and cleanliness of the restroom as well. It's a shame that the manager would spoil a first impression with customers by first assuming they were homeless and then thinking it is ok to treat them poorly or attempt to make us leave as...

Decided to try this location again (I’m not sure why🙄) I ordered the Avocado toasted bagel which you would think fairly easy unless of course you forget to toast the bagel. Super rubbery and the avocado was not ripe at all. Like I said before the best location is MCCLINTOCK & GUADALUPE

Service was a bit slow for how many customers were there when I went in at 7:20am. We got a to go order and they did not include and napkins 😠we are eating on the go I would think that it would be put in the bag when they hand you your order. Go to the Einstein at McClintock Dr and Guadalupe much quicker and include all items needed when eating on the go. Also despite how busy this location is they always get you...