Church's Texas Chicken — Restaurant in Temple

Absolutely THE WORST location I’ve ever been to from Georgia to Texas. The female in drive thru did not understand an 8 piece meal mixed, spicy chicken with no thighs. She kept asking was it just the chicken like 4 times. I kept repeating “meal”. My husband even had to chime in and said, “It’s a meal ma’am” Then she kept asking, “no thighs?” like 5 times. I had to keep saying we don’t like thighs but we want the 8 piece mixed spicy chicken meal. She asked will half and half be ok. My husband said, “yes” we get to the window and pay $30+ while the huge light skinned girl was laughing at whatever, it detaining was not doing her job correctly. She asks us to pull up to the front door to wait on 6 jalapeño bombers. We were the only customers there except 1 other person. They send the food out, the girl looks at my truck by the front door then walks around the corner of the building looking and came to my truck and asks if we ordered chicken? I said yes and took the bag she handed me through the window saying have a blessed day. I decided to check the food before I drove off. In the chicken box there were 8 legs and 4 biscuits, mashed potatoes with gravy and the bombers. I saw red. Got out my truck with the food while my hubby sat waiting. I took the food to the counter and an employee asked can she help me. I asked for a manager. A guy turned around and asked what’s wrong? I asked him when does a mixed order of chicken comes with 8 legs? What chicken as a whole comes with 8 legs if I’m repeatedly saying Mixed? I opened the box to show him. Some random employee that walked inside while we were ordering in drive thru said “but you said no thighs”. I wasn’t even speaking to him/her. I told her/him that I could be wrong but I thought chicken came with other parts other than legs and thighs and I clearly said MIXED several times. Then the manager said so you want breasts too? …and proceeded to put 4 breasts in a box and handed it to me. I’m not happy. A store full of my race and all of them seemed unprofessional and illiterate. No one working in the whole place knows that an order of spicy mixed chicken included breast, wings, legs and thighs. Not only was my order wrong, they got me upset when my cardiologist told me not to get upset. I’m not even hungry anymore. This location has turned me off from all of Churches Chicken locations. They need employees with at least a GED that understands English and how to solve word equations and listen and comprehend. Everyone was black except the little girl that brought the food out to me. I made this a point because their actions, thinking and rationalization embarrassed and upset me as a race. It’s sad. They all should be fired and need a job not dealing with customers or comprehending. A mixed spicy meal without thighs does not mean a half and half meal with only drumsticks or only...

I'm not quite sure where to start. Well... actually, I do. I can lead off by writing that I had no earthly idea what I wanted for dinner. I had two kiddos with me so I let them choose. Chicken it is. There's a chicken establishment about a block away from me but I chose Church's instead. Why??? Because I saw the commercial for the Bourbon Black Pepper Smokehouse chicken. Enough said. I arrived to Church's around 6:15. There was no one in line when I arrived. A young lady could've very well assisted me but I guess she just didn't feel like working today. Go figure. Now...there was a young man working drive-thru who was basically doing everything. After I stood there a minute, he asked her to take "their" order. Get this guys...she actually had the audacity to mock him by asking who "they" were. Wow... just wow. He made a comment in response to her remark. I ordered a family meal that comes with 3 sides. I wanted two mac-n-cheese and one 🌽. No mac-n-cheese nor 🌽. It's not even 7. So...I ordered just chicken. I also asked about the new Bourdon chicken (the main reason I went to Church's). I was told that would be an additional 20 minutes. No thank you. I finished placing my order and waited. As I saw cars leaving drive-thru that came after me I went to the counter to watch the orders being made. Three orders total (including mine) were being processed. My order had hit the 11 minute mark and yet no one started preparing it. The young man working drive-thru eventually started working it. Was it worth the trip down 31st? Nope. Their prices aren't any more competitive than the chicken spots I normally go to. To...

Where do I begin. The parking lot was completely filled, but, we were the only customers inside? We decided to go in because the drive thru was wrapped around the building. I waited at the counter for Nine Minutes before being acknowledged and another Five before being greeted. The orders were clearly visible on the screen, but, it seemed every one was in slow motion. I watched them drop food on the floor and walk over it. When I finally got to order, I asked for the 8 pc Shrimp Special and at first, he said they didn't have a Shrimp Special. I pointed to the sign out front and jogged his memory. I'm not sure why, but, I was charged $2.00 more than what the sign said. I didn't notice at the time. Then, I ordered a Lemon CheeseCake Fried Pie and as soon as I mentioned it, the Gentleman taking the Order said..."They Nasty"! I asked him why, but, he didn't say why. So, $13.61 later, I got my receipt...which was Blank??? So, I waited patiently for another 15 minutes to get my meal. There was a really weird undertone to this whole visit. The Shrimp were over fried and obviously not cooked fresh to order, so, I'm not sure why it took so long to get served. To me the Customer Experience is as important as the Food and I wasn't really happy with either. I didn't notice till I was on the way out, but, the glass on the entry door was filthy! It will be a while...if ever, before I go back to the Church's on 31st in...