Starbucks — Restaurant in Tennessee

so when I came in this morning, I was having a stressful day. Although the Starbucks was busy, I was treated very kindly and had great customer service! The employee finn put a smile on my face and really cheered me up.

While I was driving home, someone threw their car out in front of me and I had to brake hard. This caused a drink to go everywhere on my front seat and legs. Since the drink was for someone else, I turned around to get another one. I came in in crying with my legs covered in sticky chocolate, fully prepared to buy another mocha since it was my fault, but when I explained the situation, the girl at the counter assured they could make me another for free. I felt blessed.

Afterwards I was tired so I sat on the floor for a bit (I had been running errands all morning and was on my way home) and the woman came over to let me know they were a bit behind and it may be a wait. But I swear they made it inmediately!! I had never faced kindness like that before in a store.

I really appreciate it and the efforts will never be forgotten! Yall have a great team and great customer service. Thank you for making my drink so fast.

Thank you...

I live about 20 mins from this location. I don't like the one on church street during the day. the morning crew tends to be rude. I went back to the one on sam ridely since I was heading that way anyway, because the last time I had their coffee the girl who made it made it awesome and perfect! I think with hiring new people all over every location I went it never tasted the quite the same. Went back, it was packed. never ending line at the drive thru. When that happens I rather walk in. Go in order. They were so kind and friendly. everyone was busy yet calm and going at a steady pace. I don't mind waiting bc it's better to make it right the first time vs doing remakes. yes it was taking longer than normal but it was the holiday season. I didn't think much of it. not a big deal. then the manager comes out and goes to each person waiting and acknowledges the long wait time and hands a small gift for being patient. A small gift I was grateful. Appreciated the gesture. Never had issues at this location even in past years. so whatever the managers are doing over there, do great. I think they just hire...

Every time I come to this location there is some sort of issue with my order to the point where I have given up completely. If you asked them to remake something correctly they are bothered by it, so at this point I just stopped asking them to fix their mistakes. Today I waited 30 minutes for a Trenta refresher that never came out. When I asked the barista at the counter about it she looked it up and remade a venti and set it on handoff without calling it out and walked away. Not once did she apologize for the wait or the mix up. On another note there is a barista there I believe named Kim who is hands down the rudest and most dismissive barista I have ever encountered. With the time I spend at this location I’ve seen her be dismissive towards plenty of customers. There is a very uncomfortable tension when she is present which is saddening because there’s so many baristas at this who care and are very nice. Most of my bad experiences at this location occur when she’s on the floor, including today. I shouldn’t have to walk to a location that’s further out just to avoid a bad...