Chipotle Mexican Grill — Restaurant in Teterboro

I set out with my two co workers for a quick late lunch. As we approached the parking lot hosting several eateries, we debated between which one of them to go to. We quickly settled on Sarku Japan. However the queue at Sarku was long for those who had already ordered but waiting for their orders. Since time was not on our side, we decided to go to the next door Chipotle. At Chipotle, granted there were about 10 people ahead of the line making their orders. We were impressed at the speed of the queue movement and occasional smiles from the servers. Once it was our turn, we made our orders. Great selection between brown and white rice, regular and spicy chicken, ground and cut beef, and spices, veggies, the ever popular guac, sweet relish, tomatoes and lettuce. The service was quick yet professionally done. You could almost tell that the servers had practiced the trade very well. The only downside, as far as I could tell, was the portion of meats served; almost to the point that one could practically synch the eyes of the server and the spoons with the intention of privately counting the pieces. This I knew because once my server scooped what appeared to be slightly more than she meant to serve, she shook the spoon sideways a few times to drop a few pieces back to the tray. I guess that did not do the trick as she wanted and she ended up scooping anywhere between two to three pieces from my bowl back to the tray. Our eyes quickly met awkwardly and none of us said anything, but fully understood that the two of us were standing on opposite sides, diametrically speaking. On the one side, a hungry customer who felt that the extra 3 pieces of meat could have done the trick and on the other side, a trained server with the full knowledge that she had to balance between customer satisfaction and the business bottom line. I will let you...

My experience in this chipotle terrible I never saw another store with that nightmare atmosphere when you open the door every table dirty the trash can full of garbage. The personal they need a training to customers services I order a bowl and when the girl put everything except the lettuce that is my favorite part in the plate. She said to me we don’t have a lettuce and I said but why did you not tell me before . And I ask her can you add me something else to replace the lettuce? can be little be of Guac and she said yes of course and when I going to pay .The cashier said no that’s an extra charge for the Guac . And I said I explained to her about the lettuce and she said no we can’t give a Guac for lettuce . Ok I said going to pay the Guac . so tell the manager I want he discount the lettuce because the bowl includes lettuce . and he said no if we don’t have lettuce is a bowl anyways . And the cashier said you don’t know you have to pay extra for Guacamole ? And I said yes but did you know if you buy a bowl with no lettuce is not a bowl is not complete for me. I am paying for what is in the menu so every employee give a opinion just for that simple thing I felt embarrassed every body was looking at me . But if I’m wrong I want somebody. Tell me if this is the way to treat the situation. they are the worse personal I spoke before and they stop working just to say no it is wat it is . They don’t care about the customer that the worse part I feel sorry for the owner how invest money to kids manage A place that they don’t care . and they don’t represent the company.I just need they made changes that place don’t looks good with the people in charge I love chipotle but not in Teterboro I don’t...

Whatever you do don’t go here they are completely rude , barely speaks English, I came here with my boyfriend we were standing together I’m ordering my order she starts putting the stuff I want on his plate and hes telling her as she’s doing it no stop he doesnt want what im getting & she keeps putting it acting like she doesn’t speak English! She already gave the wrong beans he was telling her no but it was already to late so he just kept it then she proceeds to give him chicken he’s telling her half chicken half steak she gives full chicken & acts like she can’t understand him and just slides the plate down so someone else can take him at this point we asked the other lady can you please do his order she doesn’t understand English and I’m trying to tell her to just put steak on the bowl the other lady whom supposedly was the manager very rudley barley listens to what we have to say just takes his bowl & throws it in the trash litterally ! Then when my man said why would you do that I only asked for you to add steak she just ignores him and walks off and starts taking another order ! That was VERY rude and had I not had somewhere to go I would’ve made a scene ! So ya gotta fix that! I don’t care if she was going to make a new a plate there’s people out there starving !! Why WOULD SHEjust take his order and throw it in the garbage ! He didn’t say he needed a new order or anything he only said the lady didn’t put steak & going forward can you take the rest of my order and she just had a complete attitude and threw it away ! I don’t appreciate this and I won’t be coming back !! I should’ve took a picture of the lady but I was...