New Balance — Local services in Hasbrouck Heights

This is the worst shoe store I have ever been to. The employees are nice, but they wear a mixture of plain clothes and NB shirts so you don't know who does or doesn't work there and they take at least 10 mins to get any shoe you would need. I've never been in there where I haven't heard someone complain about how long it's taking to get their shoes after asking someone for what they needed. They always seem too busy to give the attention needed. This store is consistently chaotic.

I needed a size they didn't have so they went to order it for me. After one week they called me that the shoe came in, I went to go pick it up and it was the wrong shoe. They ordered me a new pair, after another week I go to pick it up and it was the wrong shoe AGAIN. The Owner(?) goes to try and order it again and says that the company won't ship it to him and that he doesn't have access to it after TWO WEEKS of trying to get this done. The owner does not say, "let’s find you a new shoe I'll take care of you for the trouble you've experienced". Just tells me I need to go to a different store.

So I went to a different store in NYC got the shoe I needed but ultimately didn't care for the shoe quality so I went to return the shoe from NYC to this Hasbrouck Heights store and they refused my return even though both are New Balance stores. They said this store is a franchise whereas the NYC one was not so they won't take it.

Nothing but frustrations at this...

Larry and his staff at this New Balance store are just amazing. After years of Saucony, Brooks and other “high end” products, I came back to New Balance, because these folks took the time to let me check out a LOT of sneaker options. And they have stock, in store, and I’m not an easy size. When something didn’t work out, they didn’t hassle me, they took them back, knowing that’s good customer service and another potential sale down the road. And when I couldn’t find a pair of hard to find sneakers anywhere in the world, Larry got on the phone with the warehouse and found me a pair. I mean, I’m reading through some of these reviews, most of which are very positive like mine, but some others need to get their heads examined. This is a small business, competing with the likes of the Amazons and Zappos of the world, they’re price competitive, they always have stock, free shipping and returns, AND they offer BETTER, PERSONALIZED service. Throwback to a world of small businesses that thrived, differentiated themselves, and survived based on service. I highly recommend Larry and the entire staff at New Balance in Hasbrouck Heights, well...

I would like to say that my friends John, Lori, and myself had yet another great experience at Larry's New Balance store in Hasbrouck Heights. My friend John wears an orthotic in his sneaker which unfortunately creates a lot of pain and pressure on that foot. We were able to work with one of the nicest people in the world, Maureen. She spent over 1 and a half hours with us trying on sneakers, one right after another. The store was loaded with customers, but she was focused on us. We finally found a sneaker John liked, problem was color. Larry calls up the warehouse and before you knew it, the sneaker was there an on John's foot. The last problem was the shoe on his "good" foot was too big. Larry worked out a discount with us to buy 2 pairs of sneakers. a different size for each foot. It was a hefty and much appreciated discount. In the end we can't thank Maureen and Larry enough for helping us out. And after 3 days, John's foot feels very much relieved of...