I went today to get my lunch and I ordered two orders of the promotion that is 2 burgers for $6 (4 burgers total), two fries and 2 drinks. I was not given a receipt, only a piece of paper with my order number hand written on it. (Order #91) I waited 15 minutes and when I received my order there was only 2 burgers. I told the cashier that I had ordered 4 burgers and she told me that I did not and I had to go back in line if I wanted the other 2. I told her that I only have a 30 minute lunch break and another person from the kitchen yelled at me that I had to wait my turn. I then explained that it was stupid that I had to wait again and they should have listened and gotten the order correct the first time. The manager handed me my other 2 burgers after I paid again. I went to sit down and opened my burger to FIND A PIECE OF MECHANICAL PENCIL IN MY BURGER!!! When I went to show the manager she didn't say anything, not even sorry. She handed me another burger and walked away. This is absolute horrible service. I would have at least expected a sorry and reimbursement for my meal. Management needs...
Ā Ā Ā Read moreBad service... Rude and shiesty ... Got upset with me this last time because they only wanted to give me 2 ranch packets for 20 nuggets ... I even told the lady from the beginning of my order ... She tosses two in the bag and tried to send me on my way. Co-worker who was acting like he couldn't see me through the window finally opens it back up. I ask for more ranch he rolls his eyes and gives me two more ranches as rudely as possible with no courtesy. I guess at the end of the day the more ranch packets they give out the less money they have in their 401K cuz otherwise I don't understand. Every time I go to this Burger King it's an issue...... but it's Burger King so. Tons of better restaurants and fast food joints with better service in the area unless you're just craving something for...
Ā Ā Ā Read moreI literally just got home from going through drive through at 2:31. I had used a coupon for 2 original chicken sandwiches and 2 small fries, and a large root beer. No problem right? I get to my house, pull my food out of the bag to sit down and eat, and go to put my straw in my drink and there is SPIT on my cup lid. A nasty, slimy glob of SPIT on my drink lid, it's gross. I almost didn't see it, except for the fact it was halfway on the straw hole. I didn't even want to touch my food, how am I supposed to know if they spit in it too? I threw it in the trash, disgusted, and I will never be going there again. I will also be calling the BBB, the Houston/Katy Health Department, and BK Corporate to file a complaint when they open (it's currently Sunday). BK Store Location (#5827), Mason...
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