Chez Michelle — Restaurant in Texas

I hope the owners improve the service. Since the move on Hwy 6, the customer service is deplorable. I used to order grilled fish in the past the place was small, they were humble, greeting customers, and making you feel part of there growth as a business. Now they have a big place, they don't need you, sad!! My last order took me to write this review; that happens 3 weeks ago... Placing my order and a lady took my order saying in 45 min will be ready; 45 later I was driving on my way to the restaurant around other 20 min, at the restaurant I asked about my order to Lola( waitress), she told me is not ready... 5 min later other guy came in asking for fish that his ordered 25 min ago and give it to him... that upset me when I asked to speak to the manager a men around my age came after 30 min and trying to be smart instead of apology. There were 3 other customers complaining. I end up leaving the place unhappy wasting 2h of nothing . A place to kill time, yes!! No personal but you can't handle business by friendship or like in Africa. Like I said so sadly I'll...

Upon arrival with my friends, we were not greeted. We seated ourselves and waited about five minutes before a server came. She never introduced herself and over half the items on the menu were not available for consumption. Shen then came back and my friend had to ask her for her name. After going through a list of things they didn’t have, I asked if they had the beef appetizer. She told me I should stick with fish (because I’m plus size) my friends continued to try to redirect her, but she continued on. She then offered to have someone else serve us.

We then left. This was my first experience of this restaurant, and I won’t be going back. I’d spoken with other individuals, and they stated that this is a place that you order to go. I don’t patronize ANYWHERE with horrible customer service. Very...

I am giving this place 2stars because of the horrible customer service. 5 times that I have been here the service that I've receuved is tremendously slow and aside from Linda, no one will even greet you or wait on you..unless you wave them over to your table. Well the tall tall lady only smiles when she is serving a table full of men...she gives them prompt service with a smile. My food on March 1st was horrible and undercooked fish with overcooked scorched unseasoned jallof rice AND hard plantain. I gave them 4 to 5 visits and with that...NO MORE. Also they advertise Oxtails but never have them and when they do, They have to cook them and you wait for 1.5hrs. Poor poor poor poor choice of place to eat. No music no menus....Never again...I would rather go to any of the other African...