Jimmy John's — Restaurant in Texas

Just ordered a sandwich on the app. Guy calls me about 2 minutes later and says he’s cancelling order because they’re closing at 9. It’s 8:56pm. Didn’t mean to order so late, but it’s been a day and I’m finally able to eat. I pull up at 8:57pm and he sees me. Lights inside JJ are off and 3 employees are standing in front of the counter, one of which is signaling his hand across his neck repeatedly as if he’s trying to tell me “nope!”

Got it. Thanks. I told him I saw his employee being disrespectful and this sucks. I wrote a bad review here a couple years ago. Why am I back?? I don’t know, but this was a rough day and this didn’t help. Won’t be back.

I worked in a restaurant for years and stayed opened until closing every night, so I know the feeling of a late order, but it’s part of it and at the end of the day, the most basic point of working in a restaurant is giving someone a meaningful meal.

Update:

Just noticed this Jimmy John’s didn’t refund me after canceling my order (during open hours). Just filed a dispute.

Also, Jimmy John’s either corporate or regional responded to my review with an automated message asking me to elaborate on my experience. Why would I take time out of my day to help a business with something that’s common sense and already spelled out in my review? Bummer sandwich shops can’t keep it...

My wife went into this Jimmy John's with a gaggle of 5 kids and ordered a bunch of sandwiches (6). Screen on the cash register said $63+. The employee tapped the credit card reader and told my wife to tap here. But the CC reader showed $75+. My wife asked the guy, why is there a difference and he told her, "I don't know, it must be tax". My wife said okay, got paid for her meal, asked for a receipt and the receipt showed a $12 tip that my wife did not elect. She came back up to the employee and asked him about it and he acted like he couldn't understand her. So she sat down and ate. After eating she asked to talk to the manager and the manager blamed my wife. Said she must have hit the 20% tip button. She assured him that she had not touched it at all. The manage continued to blame my wife and reluctantly agreed to refund her the $12, continuing to tell my wife that the employees have not way of adding the tip. But the employee did, he reached down and tapped the button on the CC machine and added the tip before my wife even looked at it. An employee does this. Okay, shame on him. But when the manager blames the customer, shame on Jimmy John's. What a crook. Choose another sandwich shop or eat at a...

Love this spot but was severely disappointed today. Came in on my lunch break which happened to be at 3:00pm today. Placed my order with the young gentlemen on the register. As I placed my order a girl with blond hair started making the sandwich. Once the transaction was finished I proceed to the drink fountain right next to the expo counter. She asked if I wanted a bag, I said no thanks, got my sandwich, and left. On the way back to work I took a few bites out of the sandwich. After taking the first bite I looked down and there was a long blond hair hanging out of my sandwich with mayo on it and all. I couldn't turn back and address the situation due to the fact that I was short on time but why should I have to....why is this even an issue. Not only is this discusting but it is unacceptable. Looking back I remember how long her hair was and how it wasn't tied back under her hat and I want...