Little Caesars Pizza — Restaurant in Texas

I'm writing because I had the worst experience in my life at the Little Caesars store located on 529 in Cypress, TX. I'm unable to give an exact address because it is not listed on the receipt that I had to ask the worker for. I ordered my food, and the first employee told me to wait at the window; it will be a few minutes. The young man named Adair was nice, but when the other young man came to the window, he asked me to move. I told him I did not want to move because the last time I had to wait 30 minutes before I received my food. He continued to tell me I needed to move. I said to him, I wish to wait right here and the other young man told me I could. he then stated again I needed to move. I told him if I had to move, I wanted my money back. The young man and other staff refused to give me his name or the corporate phone number. All the time I was trying to get the number and the young man's name, they could have fixed my food. I asked him again what his name was, and he said Carlos, but I do not believe that is His name. I realize customer service is out the window these days, but spending your money and not receiving what you requested is so unfair. I know nothing will be done about this situation because no one cares anymore. I've decided to write and also start giving reviews on other platforms about the bad experience I have gone through because I never get a response from anyone higher up, so if nothing else, I can express to others about my bad experience so they won't have to go through...

I placed my order online for pick up since I know this location is extremely busy almost always. Arrived at the drive thru and the younger girl working whom was on her phone every chance she could get.

My mistake was not checking my order because when I got home my order was wrong. This is the 3rd time it's happened and I regret not checking. My ticket clearly stated Extra pepperoni when I got a cheese pizza...

I went back to correct the order but instead went inside. The line was extremely long and visibly everyone was upset. Everyone had the same complaint that the order was wrong, waiting 20+, where is a manger and why isn't there more staff.

The manager is a older hispainc lady whom speaks very little English. Then you have a bunch of highschoolers running everything.

I explained the situation kindly and just requested the proper pizza in exchange. She didn't respond back and seemed almost clueless. After 5min of her on the screen I again kindly ask for a pizza. She again didn't get it until the younger cashier told her in Spanish the issue and to give me the correct pizza (you could tell the poor girl was also frustrated).

Do...

I would normally not have issues with the service. However, I had to come inside because I was giving the wrong order that I had previously ordered online (for my and their convenience). When I went inside the Hispanic lady on blue uniform with the orange hat was given verbal instructions on how to make my custom pizza and wiped her nose with her wrist... she proceeded to not wash her hands. And also, I noticed that they don't even wear gloves. I have been visiting this location for a long time but it is unacceptable to have employees who don't care about the hygiene and proper procedures when making food. BTW, on their second attempt to make my pizza which should've had ham, bacon and mushrooms; whoever made the pizza added pork instead of ham... I have to admit it was my fault that I didn't say anything. When I saw the pizza I didn't scrutinize it I just took a quick. Anyways, it is pizza! It shouldn't be...