Salata — Restaurant in Texas

The General Manager called me to apologize and rectify this issue. He could not have been more professional.

I will return to this location because he worked to 'make it right'.

If I could give zero stars, I would. I order online on a regular basis. Today, my order was grossly incomplete. When I called to have it corrected, the phone would not receive calls. This forced me to return to the location. Once I did, I explained my situation to Sal, who I was told by an employee was a manager. Sal who told me that he could not help me and that I needed to come back tomorrow. I verified the phone number and realized that he had the cordless phone on, so that calls could not be answered. I showed him where I had called 10 times. I explained how often I order here and also that I needed to buy another salad for my son who was with me. He repeatedly said that he could not help me. Needless to say, I will not be returning. Neither will my family and friends. Sal's unwillingness to rectify this simple issue was completely unacceptable. Calling the corporate office is just as bad. But I will continue to do so until this issue...

I love being able to build and customize my salad my own way. I would be eating here on the daily however an employee there seems to have a problem with how much greens I get in my salad and always tries to skimp out. I understand proportions very well, and know that some extra lettuce won’t create that much bulk to the salad. I always order the large portion of the salad as well. I called in for the manager and the assistant manager answered. After explaining the situation to her, she told me the reason they do that is because they have small to go boxes- that’s funny considering every other time I go there and that lady isn’t there my salad fits perfectly fine in the box. Other Salatas don’t do this or at least I haven’t had the negative experience at other locations. I went in today to go and get a salad, and the lady was at it again, I just turned around and walked out. How hard can it be to give a customer what they want? It depends on the people you have representing your company. I’m upset because the concept of this place is amazing but the staff I have to deal with is...

I had Googled the nearest Salata, and this location had the best reviews compared to the other ones, so I drove a little further out to come. It kept giving me an error message when I tried to place an online order, so I had to order inside. I was expecting excellent customer service since it is “Salata”, but no. Loreal was TERRIBLE! She didn’t smile at all, spoke in a monotone, and seemed so annoyed, and ready to go home. I asked for mixed seafood, and I received no shrimp or salmon, just a few small pieces of imitation crab, LITERALLY. I paid $5 extra for that, and had I known I was just going to get 3-4 flakes of fake crab, I would’ve ordered the shrimp or salmon for the same price. She completely ruined my night. I usually would address people like her, but she seemed like a young teenager, and I didn’t want to give her my energy. The 2 other hispanic ladies were super nice and helpful. I had a lot of toppings, and the lady was patient and glad to serve. $20 was my total after I left a 15% tip....