Subway — Restaurant in Texas

I’m struggling to get in contact with someone about my service for tonight - I ordered online and came 10 min or so after my pick up time for my food. When I arrived, about 5 people were in line. I hopped in after the ones at the register and when they finished I asked for my online order of a couple sandwiches under my name. The man was obviously overwhelmed as he told me that he was unable to give them to me. I asked why. He told me that it was because everyone quit today (he was working alone). He was struggling to manage the beeping noises in the back and was drenched in sweat. I told him it was ok and that I could just get a refund. He said he couldn’t provide me one. I asked him if he was the manager. He said no, that he didn’t even work at the location. He told me I could probably cancel in the app. I had not had the app downloaded, however, and placed it on a web browser and it didn’t allow me the option to get a refund. I wanted to work with him so I said he could make a sandwich now if it would be better for him, and he said he didn’t have turkey and so I asked what he did have. He told me he had chicken breast. I said sure I’d settle for that. When he went to get my bread, he didn’t switch gloves from the ones he was using that were obviously dirty, then proceeded to wipe the sweat from his forehead and touch the 2 loaves I had asked for. I smiled and told him that I felt bad that he was so swamped and would take my luck contacting the company and just wanted the receipt instead. I genuinely did feel bad, but I was grossed out and pissed off too. I was trying to cover lunch for tomorrow and dinner, but instead am short money with nothing to show for it. As I left some family friends were coming in and I pleaded they didn’t waste their time. I didn’t give details, but I would want a warning too… I didn’t record and I’m not including the name he gave because I don’t want to put him on blast. He was trying his best. But I am grossed out, hungry, short some money, and just want a refund and to never return to this location again. The last time I came here was bad too, but I waited some time and hoped a different crew would give a better experience. I sent in a ticket a bit ago through the customer feedback and hope someone can assist me before I contact my bank.

As some other people said, they always have a broken drink machine, take your money for orders that have been cancelled (or don’t even cancel them), and have a very bad online order rep. People are half pleasant and half rude… If you do give them a chance, go in and be vocal about what you do and don’t want.

Edit: I went to contact us on their corporate site and filled out the form and someone got back to me in less than 24 hrs and issued a refund. For that, I still like subway. Just not this location because it’s...

On Wednesday, July 3, 2025, at 11:07 a.m., my wife and I visited your Subway location at 11020 Harlem Rd, Richmond, Texas 77406 to dine in and enjoy a quiet meal together. Unfortunately, our experience was ruined due to the unprofessional and disrespectful behavior of one of your employees.

After receiving my food, I noticed there were no napkins in the bag. I politely asked the woman at the counter—who was not busy and simply standing next to the register—for a napkin. Instead of assisting me, she abruptly said, “Look in the bag,” in a dismissive tone. I found this response unnecessarily rude, but I let it go.

Shortly after, I accidentally spilled my cup of water on the table and floor. Concerned about someone slipping, I asked the same employee if she could please mop the area. Her response was appalling: she sarcastically told us to “just move,” showing no willingness to help. When I told her that her attitude was unacceptable and asked for her name, she refused to provide it and continued to badger me, saying the spill was my fault and not hers.

This wasn’t just poor customer service — it was a clear safety issue, and she made no effort to address it. My wife and I ultimately left to avoid further escalation, but I am deeply disappointed by how we were treated..

For your reference, the receipt lists Sheila Medina as the contact for concerns, and the transaction ID is 1/A-395492.

On a positive note, there was a young male Asian employee present who was very friendly, courteous, and accommodating. Although he wasn’t directly involved, he appeared genuinely apologetic for the situation. His actions and demeanor clearly showed that he is a dedicated, customer-oriented employee, and I wanted to recognize and thank him for his professionalism. Kudos to him!

This level of behavior from the cashier is unacceptable, and I am requesting that this matter be taken seriously. I would appreciate a response regarding how this will be handled, including any corrective actions or training to ensure this does not happen to...

This Subway location is an absolute gem, raising the bar for fast-casual dining with its unparalleled service, delicious food, and inviting atmosphere! From the moment you walk in, you're greeted with genuine smiles and a sense of warmth that feels incredibly rare in today’s fast-paced world. The staff here doesn’t just take your order—they create an experience. Each team member is attentive, going out of their way to make sure you’re comfortable, informed about the menu, and catered to with enthusiasm. They listen carefully to every request, ensuring every detail is perfect, so you get exactly what you want.

As for the food, it’s on another level! Each sandwich is crafted with precision and care, layered with fresh ingredients that taste like they've been handpicked just moments before. The veggies are crisp, the bread is always perfectly baked, and the flavors blend together beautifully. The quality of every ingredient, down to the last sprinkle of seasoning, is unmistakable. It's the kind of meal that’s not only satisfying but feels thoughtfully made, elevating a simple sandwich to something extraordinary.

The atmosphere itself is just as impressive. This Subway has a welcoming, cozy vibe that invites you to stay and enjoy your meal, not just grab and go. It’s impeccably clean, with well-maintained decor that balances comfort with a fresh, modern look. The environment has a sense of pride and positive energy, making each visit feel like a small escape from the day’s hustle and bustle. Overall, this Subway redefines what fast-casual dining can be—a place where quality, service, and atmosphere come together to create a truly memorable experience. Highly...