Taco Bell — Restaurant in Texas

• Another update* I was out of town for my brother's funeral and ordered delivery off the app for my kids that stayed home, it came from the porter location . Once again, my crunchwraps were beef not chicken. I called the location and spoke to Emily. Since door dash did the delivery, I had to call them as well. Once door dash reapproved a reorder, emily called doordash herself for info she needed to get the order remade so my kids could eat dinner. Thank you Emily!

Update Went in 6/23 to get my crunchwrap. I let the cashier know that I spoke to Gina about replacing an error on an order and my name would be on a book. She got Gina, and she said no problem. Then Irene comes out and asks for my receipt. It was an online order so I showed her on the app, she then tells me it was my fault because I ordered it wrong that I added chicken but didn't remove the beef. I told her no, I did remove the beef and swapped it for chicken with an upcharge. She just wanted to argue with me and I then got annoyed and said are you going to argue with me about this? She went to the back, told thr other girls back there sometime and they laughed. The cashier brough out my order and sarcastically said "have a wonderful day".. this location is losing my business for sure.

I guess this location just reopened so there are still issues. My kids love Taco Bell so they placed and order and I picked up. Luckily I went inside and made sure I had everything, which I did not. I was missing 3 items that they had to recount cause I guess they didn't believe me. Then I got home and 2 of the crunch wraps that I ordered and paid an upcharge for with chicken were made with beef. My son doesn't eat beef so trusted it was chicken, he took a bite and swallowed then looked and realized it was beef. He was sick for the rest of the day since his body is not used to beef products! Called the store and was told I could go later in the week and they would make it right. Went back layer in the week and they were closed I think for training. Ugh. They still owe me for 2 chicken...

Sad to say good bye to my dream job bc I'm tiered of being singled out they say your a good worker but in the same token they right you up for going to the bathroom and come back to get yelled at buy 2 managers who clearly didn't hear me when I said I had to go to the bathroom this location needs to be investigated no worker should be yelled at for going to the bathroom and when I snap back bc it's the bathroom and that time of month best believe I quit. I refuse to work at a place who yells at people and don't want to hear there side of the story I'm not perfect but I won't be yelled at for using the bathroom or peeing on the floor wrongfully right up with out being heard I don't recommend working here but if you got a strong heart go for it otherwise it's not ment to be I excepted better believe the customers that's all I can say...

We ordered on line so it can be delivered to me due to being disabled and not having transportation. It was order through taco bell delivery. 20 min later it was picked up and delivered yet no food. We called door dash and referred us to talk to taco bell upon doing so we called the store to question and we were immediately disconnected by the manager. We drove to the restaurant after being able to have a ride and explained our situation to the manager just to be told that next time just come up their and order the food through drive thru instead of online. We were frustrated due to the fact that a 16 dollar order could not be completed as to be replaced. Issue with the manager she should never of suggested us to re order or hung up on us. To make it worse she told us never to come to the location. Glad to take that...