Dunkin' — Restaurant in Thornton Township

First mistake was to go in, because they'll give all their attention to drive through anyway. Then as I'm waiting in line one of the workers started arguing with the manager and (I'm assuming his wife) the drive through lady, because they're not communicating with her on orders only themselves, and not speaking English to do so. She also started swearing at them insisting that they're also talking about her too. The manager just says she can leave if she's not happy, she decided ok, of course she does so right before it was supposed to be my turn. I started to walk out. She turned around and apologized to me saying it wasn't my fault, took my order and my payment, then walked out herself. All I ordered was a sandwich, hash browns and an iced coffee. Me and 4 other people inside watched as drive through was taken care of for almost 15 minutes straight with not one thing of ours up. The one guy was already waiting when I walked in, when I noticed this, that's when I said something. That's of course when all our orders are finally checked. When I finally did get mine I walked to my car so fast, because I was running a bit behind now for work. Coffee was perfect, however when I was able to get to my food, I was beyond upset. The hash browns weren't even there, and the sandwich wasn't even made right. Bread untoasted the eggs and bacon just barely cooked, and the cheese slice was too small to even count. I will not be returning to this location again, I will go to the other one past my...

I try to avoid this location, although it’s the closest one to my house. I will drive out of my way to go to a different Dunkin’. I have to realllly be in a bind to settle for this location. I’ve received stale donuts and watered down coffee on several occasions here, but today was the last straw. I ordered an iced latte and was given what looked like a cup of milk that might have had a DROP of espresso in it. I tasted it and it just tasted like straight milk, absolutely no coffee taste or flavor whatsoever- NONE. The color was way off too, you could tell it did not have the right amount of espresso just by looking at how light/watery it was. I would not have paid over $5.00 for a cup of milk. I could have gone across the street to Starbucks, and received a proper latte if i had known this is what I would get. I literally poured it down the drain.

On top of that, the employees were not friendly. Three women who talked to each other nonstop and barely acknowledged the customers. Not to mention they had buckets to catch water that was leaking from somewhere, which I’ve seen several times at this location. I will NEVER go back to this location, and I will urge others not to go...

I hardly ever get breakfast from fast food in the morning. However this morning I was craving a bagel and hot chocolate. I'm pregnant so sue me. haha. Anyways, the lady taking my order basically rushed me out the drive thru and I was the only one there! She handed me the hot chocolate which was half way full. I was wondering why it was so light and then my bagel. She didn't make eye contact, I had to say good morning to her first and ask how her day was. I said thank you and have a good day while the whole time she had her back turned to me and handed me the food without even looking at me. Before I pulled away her a two other female workers were standing there goofing off and dancing. I'm all about having a good time at work but when you don't even acknowledge the customer you aren't showing proper workplace behavior. Maybe it is the area I haven't had the best of luck with customer service...