Uncle John's Bar-B-Que — Restaurant in Thornton Township

POOR Customer Service: My colleague called to place an order to be picked up and the manager told her "You're not done. I hate group orders. I have a line in front of me." 2.Once my colleague arrived the same guy told her "I was about to give your food away--you're late." Once my colleague returned to work we discovered that an ordered item was missing. The receipt reflected she'd paid for it. She called to report this and indicated that I'd arrive between 3:15 and 3:30 to pickup the item and provided my name. No apology was given to my colleague. I arrived at the restaurant at 3:22 p.m. and provided my name and the item I was picking up. STILL NO APOLOGY WAS GIVEN. I was told "Okay, hold on a minute." One young man was talking and packing a bag of food while another waved a customer to get out of their car to come in to collect food. After 5 minutes, I asked "Is the dirty rice actually ready or are you preparing it?" The response was "It's right here" pointing to a to-go container on the counter and then placing it in a bag without a single 'sorry about that' or 'we apologize for the wait'.

LOW QUALITY Food:

Chicken tasted as if it were fried in the same oil used for chicken in 2019 Ribtips were not tender and had an okay taste

I find this establish to be an utter disgrace to the community and will NOT support it ever again! Oftentimes we are encouraged to support Black businesses but apparently the owners and employees of Uncle John's fail to realize that people desire good service and patronizing establishments who treat their customers with respect and gracious hospitality (I wasn't even greeted when I approached the cash register when I entered the restaurant) regardless of the owner's skin color. Due better, please, because right now you are an embarrassment to excellent black businesses on the area and if you keep up this unacceptable behavior you'll soon find yourself with...

This place is horrible they bbq sauce is watered down there is no type of taste to their meat spoke with the cook he was very rude and told me the bbq sauce is the taste it taste as if they are trying to stretch the sauce everyone that works here is very rude and they do not issue refunds the cashier does not have any professionalism about her PLEASE PLEASE DO NOT SPEND YOUR MONEY HERE after speaking to the owner whom was very rude and ignorant took no accountability or even wanted to here criticism I asked if she read the reviews she stated yes so how as a business owner you are ok with all of these bad reviews if you noticed not one review has been responded to…please read every review before purchasing every review I have seen on here speaks of how disgusting this place is there is no way they have this many bad review and are still in business or have not tried to make a change to their recipe I had to give my food to a homeless man I seen walking so my money...

I’m sorry to see a good food establishment with a WRECKLESS disregard for service towards customers. I️ gave the location in the city a pass, but finally decided I’d no longer disrespect myself by supporting them. Now here we are in the burbs and the same attitude toward customers exist, telling me it’s an organizational problem. Looking at the electronic menu display, I️ decided on the large tip/link combo (options were small$8.95, large $13.95, jumbo $16.95) and the lady at the counter asked “Jumbo or Regular?” I️ looked confusingly at the board and said, well what’s a regular because that isn’t an option. Her response - “jumbo or regular?” Damn. Is it me? after asking for the prices of these options she is presenting me, I️ was shocked to discover her options are more than what’s advertised on the menu. Her response - “take it or leave it...” LEAVE IT! There’s waaaaaay to many “ME TOO businesses” serving good, NOT GREAT, barbecue, so I’ll spend MY MONEY...