Noodles and Company — Restaurant in Topeka

My experience today at Noodles and Co fell far below expectations. After arriving at the restaurant only to find a sign on the door instructing customers to use the online ordering system exclusively, I placed my web order at 6:13pm. Eventually, at 6:51pm, I received my order and promptly sat down to enjoy my meal in the restaurant. However, upon opening the bag, I discovered that my daughter's order of Mac and Cheese with shrimp was missing. Concerned, I approached the counter and brought the issue to the attention of Cory, the manager on duty.

To my disappointment, Cory engaged in a three-minute argument with me, insisting that the missing item was included in the bag and expressing doubt regarding my claim. Despite pointing out that I had never left my table and had come specifically to dine in, the manager's behavior escalated. He began throwing items from the countertops onto the floor, creating an unpleasant and unprofessional atmosphere. Eventually, he conceded and agreed to replace the missing Mac and Cheese with shrimp.

Regrettably, it wasn't until 7:09pm that I finally received the Mac and Cheese with shrimp, causing further inconvenience and delay.

Throughout my time in the restaurant, I observed that the cooking process seemed inefficient and disorganized. The cook appeared to handle only one order at a time, resulting in a backlog of bowls filled with food waiting for chicken to be added. Furthermore, I witnessed the cook carelessly tossing dirty utensils and other items from the kitchen towards the sink area, indicating a lack of attention to cleanliness and proper kitchen etiquette.

To make matters worse, when our food finally reached us, it was disappointingly cold. It was evident that the overall quality of our dining experience had been compromised. Our order number was 20084239843999747.

However, amidst the dissatisfaction, I must commend the woman responsible for bagging the food. She exhibited exceptional politeness and kindness throughout the ordeal. In fact, she even took it upon herself to advocate on my behalf and engage in a discussion with the individual in charge, in an effort to resolve the issue and ensure that my daughter received her much-awaited...

This is not ourfirst experience in this store, but it has been several months. I can assure you that we will not be back. When we went up to the counter, the cashier led us to believe he was being inconvenienced by our presence. To the point we waited several minutes and his conversation consisted of hello, do you have rewards.

After leaving the counter to get our drinks, my wife tried 4 different mixes and they were all primarily carbonation. She went up and asked for a manager, a young lady advised she was the manager. Wife explained situation and that she also tried to get the steeped tea and it was soured. The manager told her that was not true she had made it not to much prior. My wife said it smelled like sewage. A young guy had followed them out and he and the manager agreed there was nothing wrong with it and the guy suggested that maybe she should drink water, after we paid 3 bucks for a drink.

As stated b4 we have been there more than once and had our favorites, but even the menu had changed and quality is not what it was.

I do not want a bunch of crap fromthe corporate office, the local management or anything else, but if you want to have managers disrespecting customers and smart ass crew members. Well, there are way too many other food...

First time visiting. Tony was very helpful in explaining the ordering process and their guarantee policy (if you're not happy with your order, you can try another selection).

The food was delicious, hot and fresh. The place was clean and seemed to be well kept.

The ingredients in the dishes were well planned and executed. For instance, I'm not a fan of cucumbers but, I forgot to ask them to be left out of the dish. So, since they were included, I gave them a try and they really added to the overall flavor. The spicy Korean beef also included cilantro. I cannot emphasize how much flavor the cilantro brought to the dish. It really took it to a whole new level.

As a personal preference, I will ask for the sauce on the side if possible so as to be able to control the amount added. There was a little too much for my liking but, you can't expect to get something like that perfect in a way everyone will like.

For the spicy korean I recommend asking for extra cilantro and a lime or two.

I was impressed with the food. Having seen the company before, I didn't really give it much thought because...a lot of niche food places fail to deliver. Glad I...