Starbucks — Restaurant in Torrance

I don't think I will be returning to this location, my last few orders have been bad experiences. They gave me an Apple Crisp Macchiato that didn't taste at all like apple nor caramel, just plain oatmilk. Then I asked for a kids hot cocoa and they gave it to me boiling hot! They are supposed to be "kids temperature" so kids don't get burned! Luckily, I tried it before I gave it to my daughter (burning me instead). I keep asking for peppermint mochas and the drinks look so sad! Like they don't even try! The pictures, and past experiences, have whipped cream and chocolate sprinkles. This year, I have not seen one sprinkle! I even asked if they ran out of sprinkles the last time I went and the cashier said "maybe they just melted, I don't know" and just literally shooed me away! She was so rude about it too! Did they get new people recently or what?? I've been going there for years and it has been great until...

Baristas are the bomb! You really want to tip heavy for their phenomenal service, kindness, friendly, over the top customer care. I over indulged w/ an extra Carmel drizzle to offset the mega additional caffeine I added in w/ help getting a touch of my favourite blonde espresso to my Carmel Ribbon Crunch! AMAZZZING!! 💫YUMMY!!!😋 Had to round it out w/ water & straight iced coffee. Made just as ordered! That's 3 for 3!!! Had to top off the 😺. It's super clean, as if no coffee in hand it's a mop. The chairs are comfy, a few plugs, cute girls giggling over drinks & homework, college students, etc. giving a vibrancy of joy. Exactly the way a Starbucks should be! Kudos to the top decision makers at this location! After several recent really horrible experiences this was a breath of fresh air like coming home. Song Jiang China & this location are...

Update: This location frequently closes their indoor only area. Store hours say they’re open till 10, but the lobby closes at 8:00. Today (Saturday 9/9) they closed the whole store including drive thru at 7:00.

Surprise! Drive thru only. 🤨 Since COVID, this location closes their lobby frequently. I visit once or twice a week and often they make everyone use the drive through - including people in a hurry to pick up mobile orders. They only put a sign on the inside of the lobby door sometimes. Other times they just lock the door and people have to figure it out.

Good news is that the baristas are nice and the food/drinks are good. But be careful about placing a mobile order in advance. You might have to wait in the long drive thru line to pick up your...