The Coffee Bean & Tea Leaf — Restaurant in Torrance

Almost every time I go to the Torrance Del Amo fashion center location my order has been wrong. They are unapologetic and do not seem to care about customers at this location. I have felt disrespected a few times by certain employees. I have been a loyal customer at several coffee bean locations but this has seriously tested my loyalty and I avoid coming to this coffee bean at all costs. The staff is extremely disorganized and they also can't seem to keep the front of the store clean and clear from trash in the entrance way. When you voice your opinion to management they basically just defend their coworkers mistakes while the coworkers just laugh about it in front of you. When I mentioned to the manager that there has been issues several times she suggested I go to some other coffee bean. This is not the type of representation I believe coffee bean wants. I have never had a bad experience at any other coffee bean that I've been to. This is...

So I have been coming here for the past couple of week . I unfortunately get light ice in my drinks due to me not being able to handle really cold things . In most cases the employees would just add more milk due to not being able to add more of the coffee base. I don’t know what happened today , and or who this new person was today . But she stated due to me having light ice it’s not going to be filled all the way ? I expressed to her how they usually fill it and she still proceeded to give me my drink like such . Unfortunately I was running late for work and I couldn’t turn around . But this is unacceptable, and honestly it should have been expressed to me in the beginning that I might as well have gotten another size if almost have of the coffee was going to be taken off. I feel disrespected to...

This review is for the Coffee Bean & Tea Leaf right across the Del Amo Fashion Center in Torrance.

I'm always looking for alternatives to Starbucks because I'm not exactly a fan of the latter and their overpriced and over-roasted coffee. I remember having coffee at another location of the same chain years ago, and my latte was decent, albeit nothing special. This time, however, it was a completely different story: the latte was absolutely tasteless and very diluted. My wife had regular coffee, and she also complained about the sub-standard quality. Does this apply to the entire chain or only to that location? I don't know, but I'm certainly not eager...