Picasso's Pizza — Restaurant in Town of Amherst

Wanna guess what we had for dinner Friday night? Picasso's Pizza. Wanna guess what we had for dinner tonight? Picasso's Pizza. Wanna guess what we had for dinner last night? Gumbo, actually. But my husband ate Friday night's Picasso's leftovers for lunch yesterday. My "pizza princess" ate Picasso's three nights in a row. If you knew my husband, you'd know that's a BIG DEAL.

I grew up in Medina, where we had 10-10-Takeout and Mary's Pizza & Subs. Picasso's reminds me a lot of what Mary's was like - that amazing soft, pillowy crust, charred pepperoni, and a well done pie. Buffalo pizza at its best!

My husband grew up in Louisiana, where crawfish are king and pizza comes from some national chain. Still, he knows what he likes and he's very particular about it. When he was working in Baytown, TX, he fell in love with this place called Pipeline Pizza. He couldn't stop talking about it. Every night we'd talk (him in Texas; me up here). Every night he was craving some Pipeline Pizza. When that project was finished, he missed that pizza more than anything. Since then, he's worked in Beaumont, TX and in Utica. He's been trying to find something he loves as much as Pipeline ever since. Friday night when he came home, I had ordered Picasso's through DoorDash. He took his first bite and his eyes locked with mine. I knew. I just knew. I did it. I found everything he's been searching for in a pizza.

Friday night I ordered the medium. Tonight he wanted more leftovers so he could take some back with him to his job in Utica when he leaves tomorrow. He wanted a large. A large. Have you ever SEEN the large? Oh yeah. It's humongous! A large pizza, five wings, and French fries.

By the way, the fries are pretty amazing, too! I love the steak fries over the shoestring fries any day, and these were perfectly done and still warm when they got to the door.

I didn't try the wings myself, but he had them with the Thai chili sauce and said they were incredible.

(Review copied and pasted from my Yelp account....

We ordered pizza and wings from the Picasso's Williamsville 14221 location. The Pizza delivery guy called us, and told us that he was 3 minutes away, but we didn't hear anything else from him. We expected him to let us know when he got there. We waited for 30 minutes before one of we called him back, and asked him where he was. He told us that he had left it in lobby, without telling anybody. When we went to the lobby, the guard told us that he dropped it off without saying anything. It turned out that it had been sitting in the lobby for quite some time. The pizza had since become luke-warm.

When we called Picasso's to complain, the person we spoke to became defensive, telling us that the delivery guy meant that we should wait in the lobby after his first call. We pointed out that he could have either notified the guard on duty, or simply called us again. The manager also claimed that the delivery guy had been waiting for 10 minutes, and just left, after nobody came. We understand that there might have been a misunderstanding between us, and that our expectations did not match. However, if the Pizza guy had enough time to stand around for 10 minutes waiting for us, he had enough time to say something to the guard, or to call us back. Instead, he just left, without notifying us, as I mentioned. The person we spoke to after this claimed that the delivery guy did try to call, but the phone's call history did not show evidence of this. The person on the phone argued with us, about why we shouldn't be unhappy, FOR 10 MINUTES!

Here's a tip. When a customer calls, and complains calmly and respectfully, don't get defensive, because all that does is upset him/her, and makes him less likely to buy your product in the future. As I said, we understand that there was a misunderstanding between us, but a simple, "We're sorry," or "We understand" and an attempt to see things from our perspective would...

I ordered their 1lb garlic fries last week and I bring them home and they looked like a half order. I weighed them , 7 oz! I know some might not think this is a big deal but for me it is. Money is money and I felt if your going to advertise your fries as 1 pound, they should be. Well, I called and then the Manager questions me why I placed my order through door dash for pick up. First of all, it none of your business whom I ordered through. I’m still giving your place business. I didn’t call to get questioned why I ordered through door dash. Then he says, we can give you another order. Ok fine. So fast forward to just now, I go and pick up my replacement fries. They look short again - and not 1 LB yet again! So the manager has a smirk on his face and says he can weigh them. I said yeah sure go ahead. He weighs them with the foil and it’s like 1.5 oz short and that’s with the foil too. I said it’s short again. He said yeah umm like 3 fries. And he is smirking the whole time. Excuse me, but how is this funnny? We work hard for our money and it’s a treat to get take out- why should I be made to feel like I am a joke? Especially a manager doing this in front of his employees as well. Glad your customers are a joke sir. I’m a powerlifter here in this community and Im make sure to let all the lifters in my opinion not to frequent your resturant because we are a joke to him. If I find out they did something to my food (because they were all snickering when I walked out), that’s disgusting. I got home and weighed the fries - it was 11.3 oz without the foil. How the hell is that 16 oz?!! I’ve worked in the resturant field as a server for 4 years and I would NEVER treat someone like...