Starbucks — Restaurant in Town of Babylon

I visited this Starbucks TODAY Sunday, August 17th around 12:30 PM. Since the drive-thru line was wrapped around the building, I decided to go inside, thinking it would be quicker and a little more personal. Unfortunately, that wasn’t my experience.

The partner at the register, wearing a green apron with several pins (J), walks towards me looked at me and simply said “Ready?” — no “hello,” no smile, no acknowledgment that I had just walked in. I even said “Hi, Good afternoon” first, but his response was literally “aha” still non existent but yet dismissive. As a business owner with over 30 years of customer service experience, I know how important those first few seconds of interaction are. They set the tone for the entire visit, and this set the wrong one.

I ordered the Iced Brown Sugar Shaken Espresso, a drink I’ve enjoyed before and know well. While it was prepared quickly — which I appreciated — the taste was off and didn’t meet the standard I’m used to. On my way out, another customer walked out a little behind me, and I overheard J warmly wish her a “Have a good day.” That small courtesy was never extended to me, and it left me wondering why I was treated differently.

When I spend seven dollars on a coffee, I expect not just a drink, but a consistent and welcoming experience. Today I got neither. It was disappointing, and it made me think twice about whether I’ll return to this Starbucks — or to...

This location is good

But as an overall review of Starbucks, here goes: I went bc I received a $5 gift card. A Grande, why I have to use terms that conform to their BS while still being the one spending money is beyond me, cup of chai tea cost $4.86 after tax. Really, it took 'My Barista' 45 seconds to make. Essentially just put foamed milk on top of premade tea =$4.86...

It seems Starbucks must have a section of their job application that asks if the applicant thinks that they are fabulously unique in some way that makes them above the money spending customers. This comment is not just regarding this location but for the Starbucks company in general.

Just go down the road to 7-11, make your own coffee and pay some person who is just working a job for a paycheck, not some 20yo who tries too hard to seem unique yet half their identity is based on working at Starbucks.

Never again, even if someone tries to give me a gift card, will I ever go back.

And for the people who want to spend $4 for a small coffee, find me. I'll sell you one for $2 and give you an atitude...

Service: rude and thoughtless. First of all they didn't have the drink I went there for although it is on their menu. But even worse: I stood there a long time watching the four or so young women working behind the counter, wondering what was taking so long to make my one cold drink, and finally realized ALL the girls were making drinks for the DRIVE THRU customers!!! They KNEW I was standing there waiting, furthermore NO CAR was there when I first ordered. When I called them out on it they gave me a patronizing fake reply - they couldn't even acknowledge the mistake they had made. So disrespectful. Also the place is dark and unpleasant. p.s. it was dead in there; I was the only person waiting at the counter and when I got there, there were no cars...