There are always outliers, and everyone deserves a pass from time to time. Tonight is not that exception. I showed up at 6:00pm and ordered food for take out (Mango Chicken, Sag Paneer, Raga Sampler, Lasani Gobi, and Onion Nan). The owner took my order and said that it would take about 45 minutes to prepare, as they were busy. And indeed, there was a constant flow of customers picking up food to go, as well as a dozen or so patrons in the dining room. I was in no hurry, and so took a seat at the counter and occupied the time with my cellphone.
At 6:45, I flagged the waiter down (they really were busy) and paid the bill, so that I could depart as soon as the food was ready. Some unfortunate patron who called his order in, showed up only to be told that his order had only just been put in, and that he was going to have to wait some time before it would be ready. (Ouch!- But they really were busy.). At 7:00, I flagged someone down again, to ask the status of my order. They did not know. My question was repeated at 7:15- and again, they had no idea.
Finally, at 7:30 - 90 minutes after placing my order - they brought it out. I asked the waiter what the reason for delay was, and he said that the person who usually packs the orders was in India, and the replacement was not as fast. "That doesn't account for a 45-minute delay," I said, and continued, "The couple that came in with me (motioning to the table where they sat) ordered, ate, left, and the table is even cleared off." I asked again what the reason was for the delay. The waiter got the owner, who said that the reason was that some things take longer to prepare. Since I didn't order anything that should fit that reason, I said that it had taken twice as long as expected to have the order ready.
Now, I can be patient with a lost order.- I can be patient with a busy night of orders.- I can be patient with an understaffed crew in the kitchen. I can patiently abide all of that, and more. However, the owner replied to me that I was lying, and that I had not been told anything about how long the order would take. That does not get a pass. I have been a long-time customer of Raga- even from when it used to be India House in Montrose. The food is always delicious, but I no longer trust the...
Read moreMy family has been going to this restaurant for years (I literally had my 10th birthday party at their previous location) so we were both saddened and worried when the previous management told us of their retirement. (Congratulatory too of course!)
However, after a few months attending their buffet under the new management has assuaged any and all worries! The food is still amazing, the staff friendly and conscientious, and the weekend buffet is back.
For the buffet, Raga has all the Indian buffet classics— chicken tikka masala, saag, goat curry, onion pakora, gulab jamun— while also putting out new dishes each week as they gather feedback from their clientele.
I particularly enjoyed the beetroot tikki served this Saturday and their onion curry is always delicious! They also have the best raita around— it’s never too watery!
The waitstaff and management are very attentive—water glasses are always full and used buffet plates gone faster than you can leave the table. Any requests are fulfilled rapidly.
Takeout and traditional dine-in are just as good! The takeout dishes are huge (good enough for 2 meals) and come with enough rice to feed an army. I will be back (probably next week) and would highly...
Read moreExcellent food and service!
I was only in town for a couple of hours and decided to include the visit based on Trip Advisor reviews, and am I glad that I did!
Firstly, the location is only a 5-minute ride from the Croton-Harmon station, and via taxi, costs $7 (each way), which is well worth it for the quality of the food.
I hadn't realized that the restaurant wouldn't be open for dinner until 5pm, nevertheless, I was accommodated (quite pleasantly) when I turned up about 10 minutes to the hour.
I explained to my server that I was in a rush, and she quickly took my order and my meals came out in a very timely manner.
I have dined at many Indian restaurants, and I can say that their Chicken Korma is hands down the best I've ever had. Not to mention that they made regular butter Naan taste extraordinary.
The staff was also very attentive - at one point, I was being assaulted by sun rays (I sat by the window) and a member of staff came over, without my asking, and offered to lower the shade, which more than helped.
All in all, it was a wonderful experience, and I'll visit again if ever I am...
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