Wendy's — Restaurant in Town of Grand Chute

When we pulled up to the drive thru it was questionable as to whether or not the screen worked. After waiting several minutes and not being acknowledged, we decided that the screen must not work, so we pulled up to the window where one typically receives their order.

There were no other cars in the drive through, or parking lot for that matter, so we bypassed the first window (there wasn't an employee there) as we had paid and ordered through the website. When we got to the window we saw several employees going about their business.

After several minutes of being purposefully ignored (my wife was even waving her hands, saying mam, sir) another car must have been able to order at the (apparently not broken ) order screen. After they paid, someone finally came to the window and tried to give us their order.

I told them it wasn't our food and that we had a mobile order. A woman snapped back at me "YOU HAVE TO TELL US YOU HAVE A MOBILE ORDER!" As my wife was trying to tell her we were not being acknowledged, she closed the window on me.

Another employee finally asked us to pull forward and wait. Several minutes later we were brought our food. The order was accurate and the food was good.

We have been to this location a few times in the past, and every time there is a problem. We like Wendy's food, so every now and again, against our better judgement, we order food.

I prefer online ordering but I very much wish I had not ordered online from Wendy's. If I hadn't already paid (I can't imagine the nightmare getting a refund would have been) I would have left after your employees purposely ignored us.

The building is always dark at night, as is the parking lot, which gives off a closed vibe. I seriously believe that the employees would prefer that nobody eat there. I've always felt that I'm an inconvenience every single time I go to this location.

I'm assuming that you typically give someone like me some coupons or free food, but unless you can't provide either of those for a different restaurant, go ahead and keep them as I will never eat at Wendy's again. Why is that location even open?

There were like seven employees in there and the restaurant was not busy at all. Everyone looked confused. Everyone. I don't even know how that's possible, but it's the honest truth. Whomever owns this location should spend some time there, or close it down, because apparently neither they, nor their employees, give a damn.

Then their survey says " be as specific as you want " then limits you to 1200 characters after...

Updated review. I've come here once a week for the past month to get a better gauge of the customer and food service. My order has never been correct and I never once had a positive customer service experience.

I was given the wrong burger every time. Each time I ordered food, I ordered the Baconator and was given a regular double cheeseburger. If you've had the Baconator before then you know there is a major difference in the sandwiches. I also ordered Spicy chicken nuggets with my orders. 3 out of the 4 times I received nuggets that seemed to have been out for hours. Each of those times it was as if I was biting into cardboard. Sad thing is I know they can have good spicy nuggets because I've had great ones at other locations in the past. However, not at this location.

Customer service at this location is pretty abysmal. The staff have no energy or any willingness to provide a positive experience. Even though the restaurant isn't busy, the employees when interacted with will just rush you.

I really wanted to give this location a great rating however, I can't after multiple poor experiences. As someone who loves a fantastic baconator, I would avoid this location. Wendy's can be a great place to eat but this site has proven they aren't here to give the customers that experience. With that said, you can see the 1 star I gave this place and it really...

My husband and I went to the Wisconsin Ave location in appleton, wi yesterday. It was the worst experience ever! Everyone working there has attitude problems and don't even want to be there. We went through the drive through and the gentleman taking our order was annoyed when he started talking. We needed a minute to choose what we wanted to order. He was pushy and rude whenever he spoke through the intercom. When we got to the window to recieve our food, he basically threw the food at us through the window and did not say one word. There were no other customers on site either. I couldn't believe how rude and annoyed this guy was. I couldn't get his name as he didn't have a name tag on. While we were waiting for our food, a gentleman walked out to his vehicle with multiple food items and sat in his vehicle smoking. Not sure if it was his break or not. But he was not dressed professionally either. Basketball shorts and his work shirt. I have looked at the reviews for this location, and 99% of them are all negative. Something needs to change with this location! My husband and I love Wendy's, but this location is terrible. My husband's food was also cold and undercooked. My spicy chicken sandwich tasted like cardboard and was really tough. I don't think they follow the necessary procedures for freshness. Sorry for the long message, but something...