Wendy's — Restaurant in Town of Greece

Posting the same review for the Chili Ave and W. Ridge Rd location in Rochester.

Went to the Chili Ave location at 12:30 on a Saturday with the kids. Lobby door was locked with a sign on it, lobby closed due to staff shortages, use drive thru. Took kids home for lunch instead.

Running errands later (5:30 pm) in Greece, kids still wanted Wendy's, went to W. Ridge Rd. Location. No sign on the door, but lobby was locked, after waiting a few moments, a gentleman came out and said they had to close the lobby because they didn't have enough help. Actual words were, it's only three of us.

While both of these situations are not likely the fault of the people that actually showed up to work, it's not acceptable anymore. Lunch and Dinner on a Saturday, arguably the day most service establishments should be 100 percent staffed and we don't have enough help? Why? We aren't in COVID protocols, it's just not okay anymore.

We can, and should give grace -- but the more we, as consumers continue to allow it to happen and continue to support it with our dollars, we are telling the owners that it's okay. We are telling the employees it's okay. It's not okay. I know finding quality help is tough, but in NYS where we've raised wages and continually increase employee rights, we have to do better to. It takes all of us, it takes parents teaching their teens the value and importance of work, it takes our schools teaching sacrifice over entitlement, it takes managers who create team oriented environments where employees work together with their co-workers and supervisors. I don't think a Google review is going to change anything, but I think we, as consumers need to be better. I'm only one person, I don't know if the same owner owns both Wendy's locations, but I'm...

My girlfriend stopped around midnight to get something quick to eat after being on the road. We must have sat in the drive-thru line for at least 10 minutes while they helped other customers.

I think in that time we sat there we saw two cars order, and there were two more ahead of us.

If we were going to be waiting (presumably at that pace) another 10 minutes to order, then another unknown amount of time to get our "fast" food...we could have been there for 25+ minutes if we had waited. We might have well just went next door to Denny's and probably gotten better food for cheaper AND been in and out of there in the same amount of time or less.

I understand it was "later" in the day and they cut back on prepared foods to cut down on waste...but even when I managed a fast food restaurant, I never had customers wait that long towards the end of the day.

That's not the only bad experience I've had here though. When I worked at Best Buy across the street and would come here on lunch, it was never good. I never took lunch at noon, nor when it was dead slow inside, so it could not be blamed on peak time confusion/busyness, or not having steady business to keep food constantly being made. Everytime I got food from there either it was made wrong, not what I ordered, or cold...without fail one of those three things. Not only one of those things happened...but I'd wait at least 5-10 minutes.

One occasion I had to tell them my order was wrong three times, and once it was finally correct the food was cold...not lukewarm...cold.

Sorry...but this has to be one of the most incompetent Wendy's I've...

I used to come here all the time, and it might be awhile before I come back again. I haven't been here in awhile and I have heard from my friends who frequent this establishment that it's gone down hill. I figured it couldn't be too bad, it's just a fast food joint. I decided to go for the 2 for $5 deal today, with one person in front of me, and it took over 20 minutes to get the food. That was AFTER the 5+ minutes of waiting at the order kiosk. The girl politely replied with "Just give me one second." I waited for over 5 minutes, with an employee smoking weed less than 15 feet from my car while I'm assuming they were on "break." I finally put my order in and drove around. The car ahead of me was still there, and it was there for 15 minutes before they got the food to him. We were the only two cars in line, and as I turned around, there was a line at least 7 cars deep. I figured there was only one or two people working, or maybe they were just having some problems. Nope, I pull up to the window and see 4+ employees laughing and talking to one another, and the only one of them that had a mask on was the one working the register. I saw employees with no masks, no hats, all working in the kitchen and couldn't believe what I was seeing. 20+ minutes for food that was made by people who aren't wearing masks during a pandemic. Absolutely appalling. The management staff needs to be reorganized if they allow their employees to...