Famous Dave's Bar-B-Que — Restaurant in Town of Hempstead

The Smithtown closing was sad for sure….fast forward a bunch of years ….. Today I saw that there was a Famous Dave’s in Westbury while I was out that way, I got excited and stopped in. SUPER FAIL!!! Disgusting trash! 3 “waitresses” walked around constantly sticking there LONG nails into there “hair “ scratching “ as if they all caught lice or something. The waitress that served me didn’t do that but was very short and seemingly did not want to be at work today .. I ordered the 3 meat platter. Brisket Rib tips Sausage Sides were Mac and cheese And garlic mashed

Food came out and the entire paper that sits atop of the tray had a glaze of brown oil and the whole order smelled burnt. The brisket looked like it was frozen, boiled then deep fried and after one small tear bite it was chewy & disgusting something totally gross and that bite discreetly went into a napkin. The rib tips were a charred gross mangle of tendons and burnt something that seriously smelled like burnt oil and foul meat. Mashed has a layer of a crust as if to have been under a hot lamp for hours And the Mac and cheese was dried and hard on top as well, seemingly sat under a hot lamp or heat source for a good while. The door to the kitchen was open and as I waited for the “waitress” to get off her phone I watched a person with gloves on separate meat with a knife on a stainless counter, proceed to slide wrappers and things into a garbage can on wheels that was caked with greese, then he leaned over and pressed the garbage down with gloves hands only to return to preparing more meat, this can was then used buy a wait staff to dump a dust pan so it was a general use garbage can and not for meat scraps…. I curtly and quietly explained to the friendly waitress that the food was incredibly disgusting and not edible. The brisket was grey and white and did not even resemble brisket, with a stink to it.. I left her $10 for the glass of water and her effort. I told her I was refusing the platter and was going to leave, she laughed and said whatever !

Never ever again.

I would highly suggest avoiding that Famous Dave’s in Westbury ( 1060 Corporate Drive, Westbury), I don’t know how they are...

Today’s rating is not for the food, because at least that is usually good. Instead, it is for the attitude of the manager Luis. I come here ALL the time for take out. Dined in often before COVID. Today, I came in to clarify my take out order because I ordered two days ago from this location, l got home and saw the order was incorrect even after coming in to clarify what I wanted with the staff. The young lady assured me before leaving it was correct but it was not. So today I came in as well to clarify again. Today’s order was smaller but I wanted to be sure it was accurate. So Luis, the manager heard me ask the lady packing for my requests and I mentioned that it was incorrect two days ago. He chimed in well it will be fine because we will let you look at it today. Once the order was ready he proceeds to tell me why the order two days ago must have been incorrect assuming I did something wrong without even asking for my receipt or clarifying the previous order. I told him the order was different so his explanation was incorrect. He was speaking on something he knew nothing about. Instead of just apologizing he yells in my face “Well we are human!” His attitude was condescending and curt. He is well over six feet tall and a large man. Of course for a female customer this was quite intimidating. Im not sure what happened to good customer service. The manager Luis made no attempts to even make it right he just assumed he knew what happened and said what he said. I left frustrated and upset I’d come from Suffolk to spend my money here. If nothing else I hope he’s reflective on how he as the manager could have handled that situation better. The interaction left a really bad taste in my mouth. I will continue to share my unfortunate experience I had...

Ugh... This place is circling the drain. They are severely understaffed. Front of the house appears to be 3 people. I'm sure the kitchen is just 1 or 2 cooks too. If you sit on the bar side , you get table service from the one bartender. If you sit on the table side, you have to give your order and pay to the sole maitre d who also will bring the food. Now the food. I am a pit master and I try to avoid BBQ restaurants because I'm a tough customer, but I was with 3 friends who chose the location...poorly. We got their big sampler and it was crap. The actual BBQ meats all had no smoke flavor. Everything felt like it had been held a loong time either at temp or reheated. The chicken was partially bad. The brisket was held well but only tasted of salt. The corn was originally cooked days ago. The beans were good and the coleslaw didn't offend. Edible, but not outstanding or even average. I did visit this restaurant many years ago when it first opened and it was a different vibe . There were knicknakes that gave character, but all are gone leaving the place sterile. I guess sold off for $$ and because there's no staff to clean? They still have restrooms, but this aren't very clean either with grubby floors and over full trash cans. This is the restaurant equivalent of a grocery store that can't afford enough stock to fill the shelves, so fronts all the shelves in hope the customer won't notice. We noticed. My guess is there will be a new concept in this place before long. BBQ is best from local owned shacks, not sterile chains anyway. It requires soul to be good and this place is completely...