Saks OFF 5TH — Local services in Town of Hempstead

This is a warning for anyone out there who works hard for your money, saves up and treats yourself once in awhile.

I ordered a small luxury bag and I never received my package when tracking had said delivered. I have done everything to reach out and get a solution. Simply put SAKS FIFTHS is a company that does not and will not take responsibility for your lost packages.

You know how once in awhile you come across one of those sketchy websites u wanna buy something from there so you will do your research to see if it’s a scam etc. it feels like Saks is one of those except u do your research after your purchase. They basically rob you and feels like a scam. Is it because they think majority of their target markets simply don’t care for a few hundred bucks because they are a little bit wealthier and to lose a few hundred buck means nothing? I don’t know but that’s the vibe I was getting. But all I know is I run a small business and when I do have a customer who reaches out about their package not being received in the mail when it says delivered.. guess what? Do you think I tell them “well too bad? Not my problem, Your lost. Sorry but ain’t taking no responsibility for that haaa. Byeee” Ummm noooo. Because I understand that sometimes in transit packages do get lost. But why should the customer have to take that responsibility? Why should they pay and not receive anything. There’s this thing called customer satisfaction. And As much as this is also not I the sellers fault for my small business, it Simply just got lost in transit. I always refund my customers for their lost packages bc it’s unfair for them to pay and not receive on their end. I’m sorry to my customers that they did not receive their order when they were so excited for it and ended up being lost. I then also think about them spending the hard earned money they worked for and not getting the order. I always send my apology for this inconvenience and offer a refund or replacement. In business there will be some losses but there will also be a lot more gains. But Saks is so big and so well known retail store and they won’t take responsibility for lost packages that tracking status shows delivered but package was not received. Even when I clearly have proof from my Securtiy camera showed no package on my camera that day and time that the status stamped delivered. I called them, spoke to their reps, filed a claim, got ejected and still spoke to them. And the only thing they do is tell you sorry and say there’s nothing they can do. I go on google and did some research and I find that I’m not the only one. There has been multiple people who just like me never received their packages and Saks just won’t refund or replace our purchases. And these are usually few hundreds worth of orders. There goes my hard worked for money. If I did my research and known this, I rather shop elsewhere and save myself all this trouble and waste my money and time.

Just a heads up if anyone decides to order from their online shop and know the possibility of lost packages. Good luck getting...

I usually love shopping at Sacks off Fifth and generally shopping in the Shrewsbury, NJ location. The NJ store is always clean, well laid out, and you can find incredible bargains, plus no sales tax.

Today, I went to the Garden City NY location on Old County Road, to make a return and I planned on doing some shopping for my upcoming vacation. I did make my return, but left the store furious, after a completely uncalled for interaction with one of the assistant managers, Fiona. The sales clerk didn't know if she could accept my e- receipt, so she called over Fiona who asked what the problem was. The clerk said, "she wants to make this return but doesn't have a receipt." Then I explained the clerk didn't know if she could accept my e receipt, and I did have a receipt. Fiona explained the process to the new employee, and the about of 71.73 showed up on the screen, that I was suppose to hit ok for. I rechecked my receipt, and asked why the amount was being processed for 71.73 if I paid 71.74? Fiona angrily grabbed my phone, then hostily said " You're not looking at the dress, you're looking at a pair of pants. " then rolled her eyes, and said " and your return is wet". I abruptly shot back at her at this point, " yes, it's raining out, the dress got slightly wet. What is the problem here? I don't understand. We all have bad days, but if you just would have said to me that I was looking at the wrong item (without the eye roll and nasty tone), and simply pointed that out, this interaction wouldn't have gotten hostile. " That's when I asked her name and title. Of course after asking exactly who she was and if she was the store manager or an assistant, her tone changed. She quickly said " You're right, you're 100% right. " , but to me, the damage was already done! I don't want to be right, I'm a customer who just wants to be treated with dignity, respect, and professionalism whether I'm shopping and spending my hard earned money, or seeking a return with a receipt, all tags on, & within the stores alloted time frame for refunds. I deserve to be treated better, and so does EVERYONE else who shops here. Hoping Sacks off Fifth does some employees retraining, especially with...

Horrible customer service on Nov 3 2024, I was there to return a defective bangle came with a loose diamond I just received from the online saks off 5th within a week. The 3 price tags on the bangle still attached. I was told by the online service to return to the store. The lady who serve me didn't even want to try to help me, call her supervisor right away, and both started saying we don't receive "damage goods" for returns, you have to get your return through online service, "not here". The way they talk to me as if I damage the bangle, and I brought it to them!!! First of all , how did I damage the bangle with 3 tags still on them , I will be a shame to wear a bangle with 3 tags to anywhere. And they didn't even check the date when I spoke to the customer service online, it was next day I received the bangle, and I showed the store customer service my email with online customer they wrote defective bangle. The way the store customer service and the store supervisor accused me damaged the goods was unbelievable!!! I never wrote a negative review, but I think if you want your business you better have better...