Target — Local services in Town of Hempstead

There were many problems I had with this trip. Upon walking to the aisle and seeing the item I was looking for (behind a locked cabinet, as I expect it to be and agree should have been there to begin with), I went to look for an associate to assist me. There was nobody present in the electronics section except for a phone (tech?) associate. They were ringing up another customer so I understand that she was busy, but it took the associate over 20 minutes after seeing me there the entire time for them to offer me the ability to ask if there was someone working in the electronics section who could help me. They immediately paged for someone, but 15 minutes later, they had finished with the customer and left the area completely. Meanwhile nobody else showed up to help me. I eventually saw an associate walk through the store (with a cart) and stop in the book section. Upon asking them if anyone is working on the electronics section, they responded that they did and finally asked what they could help me with. After finally grabbing the item I was here for and brought it to the register and made the transaction, I noticed my next issue. The back side of the product’s package was heavily beat up and was opened. I asked the associate if they could swap it out for another one which is not opened or damaged. They obliged and grabbed what was apparently the only other one you guys had in stock. In the end I took the replacement, but I am extremely un-pleased about it because this one as well is beat up and the tape that indicates it was originally sealed was also tampered with/opened and looked like a mess. The associate immediately said in a full manner “I am sure the product is fine on the inside.” As someone who is buying an electronic item, especially one that is considered collectible (the product creators list it as such) I find it appalling to have to settle for purchasing a product that looks tampered/opened with. I mean there’s very few to no people who want to spend money on a “new” condition item that already looks used and may have already been and returned. Especially if they are also full well paying like its perfectly new and not some returned open box model with a discounted price to compensate. Upon getting home, if I find it to have actually been previously opened, I will be taking it back and will have experienced a severe example as to not actively shop from...

Disappointing Drive-Up Service

I’ve been a loyal Target customer for many years, and I frequently use their Drive-Up service for convenience. Unfortunately, my recent experiences have been very disappointing.

The drive-up wait times have become exceedingly long, and even when my order is marked as "ready," I often find that some items are missing when they bring the order to my car. When I asked why the items were marked as ready despite being unavailable, one of the associates admitted that they only begin shopping for the items once customers arrive, rather than preparing the orders in advance as the policy states.

This practice is misleading and frustrating, as customers are notified that their items are ready for pickup when, in fact, they’re not. The associate further explained that this false notification system is used to maintain favorable metrics for employee efficiency. However, it creates significant inconvenience for customers, who are then forced to either wait longer or cancel the missing items from their order.

To make matters worse, it appears that when customers cancel missing items, it’s recorded as a customer-driven cancellation, rather than reflecting the failure of staff to prepare the order properly. This feels dishonest and unfair to customers who rely on Target’s Drive-Up service for convenience and accuracy.

Target’s products and overall shopping experience have always been great, but this recent decline in service has been incredibly frustrating. I hope they take steps to address these issues and improve the Drive-Up process to meet the expectations of their...

In 2017 I gave Target Westbury 3.5 stars. This is an update.

Needed a scooter for this visit but sadly there weren't any. Well we found one but that ran out of power about 3.5 minutes into the ride :-(

All staff but especially a gentleman cashier really tried their best to assist. The cashier called/paged and asked around all while cashing other guests out. He has such a wonderful spirit. (He chatted with each customer and I could see they enjoyed him)

We waited a while as their porter made his way around the parking lot to no avail. No more scooters to be found.

We decided to take our time and head onto the floor confidently. It was a slow process but we got it done.

After each shopping experience you know the app alerts Target's marketing team and I was sent the usual survey. When it asked what could have made this trip better, I mentioned that we could only locate two scooters and they were inoperable. So zero scooters available.

Three days later I received an email from staff. I liked that. I like that they took it seriously enough to reach out on my concern.

Would they immediately fix the issue especially in time for the busy Nov24'-Jan25' shopping season? I cannot say. What I appreciliked was BEING HEARD. A lot of times that's really what many customers want. To know you are listening and hopefully will keep your promises.

I'ma end this review here because I'm starting to sound political. HaHaJaJa

But hopefully y'all get my drift. That was great customer service.

5 stars to you Ms....