Chopt Creative Salad Co. — Local services in Town of Hempstead

I really wanted to like this location but it's hard to when employees don't seem to operate efficiently and effectively as individuals nor as a team. Not sure who the managers are at this location but it was also quite disappointing to see new hires taking orders, not even knowing how to make salads, making countless mistakes, and not receiving any help from other coworkers at all. I had to literally help a new hire with making my order which ended up not even being appetizing; my avocado was wrongly smashed and basically made into a goop of guacamole in the cobb salad I ordered. I also witnessed employees wiping their noses, flies, among many other things. But I don't blame the employees for being in disarray. This issue is entirely a MANAGEMENT and LEADERSHIP issue. Also, it blows my mind that all I see in this locations reviews are years upon years of the SAME REOCCURRING INCOMPETENT ISSUES (e.g. bugs in food, employees in disarray, salads making customers sick, etc). Furthermore, please do not ask me to email any details to some bottomless, unobserved company email address. These ARE the details. Run a tighter ship, you...

I frequent at this location at least once a week. Often I stand there and wait for the employees to finish togo orders and I am not greeted or told they will be with me momentarily. Which is puzzling as I have worked in the service industry for years. I'd like to note that they are polite once I become a priority. Today however there was a gentleman visit from as he said, the New Hyde Park location. He was making to-go orders and said I'll be with you momentarily. He then helped me and even gave me extra bread and a side of dressing and bagged the food with a fork and napkins. Normally none of that ever happens. It was the best service I have had there to date and I'd like to see that be the company standard. Greet every guest even if they can't yet be taken care of and go above and beyond! I work in the industry and I do this everyday. It's absolutely the most...

Customer service! Customer freaking service! This was my first time getting a salad since Covid because my job just started back this week and I’m only one block away from Chopt. Their salads are absolutely the best! I’ve been dreaming about it for weeks! However I was unaware that you needed to order online. I was very disappointed because I only had cash & my phone was dying. I walked back to my car and came back into the store because I really wanted this salad. I asked an employee if he would order for me online and I would give him cash. Then the manager appeared and said he would get Salad on the house! Like WOW! This salad is freaking amazing as usual! I got the Amex Cob with Falafel. The customer service has always been unparalleled! & It shows me more why I love this place. They didn’t even take my tip. I...