Kashi — Restaurant in Town of Hempstead

I came from Long Island City to the this restaurant based on a recommendation from a family member. Basically an hour drive. I was celebrating a special bday with my family and wanted a nice Hibachi experience. When I called ahead I was told there were no more Hibachi reservations available. I then asked if I could reserve a table in the dining area and I was told I could just walk in. We get there and it’s crowded. I’m told there’s a 30 min wait. I asked the man assisting us why when I called I was told I could just walk in, he said “yeah, come in and wait”. That was the first omen. He could’ve told me on the phone we don’t take reservations for dining, it’s first come first serve. Fast forward to 35 min later, we are seated and wait 10 min before anyone comes to our table. A female server comes and asks us if we’ve been there before which we tell her no, she explains ordering and takes drink orders. Eventually and I mean eventually our food comes out and a male server asks us if we need anything. We don’t receive any other attention aside from us flagging the female server down for a few things. We decide we want dessert and flag her down again in which she tells us they’re closed and walks off. From what I know the restaurant closes at 10 pm. This is at 9:49 pm we are told this. It doesn’t sit right so I ask the male server after also flagging him down at what time do you have to order dessert by and he says at 9:30 pm.meanwhile he has a cake in a plate in his hand for another table. He offers us ice cream but we declined as that isn’t what we wanted to order. So I flag the female server once again and let her know ok, not only were we not attended to but it would’ve been nice to have been made aware in the beginning that the kitchen stops taking orders at 9:30. I said we’ve been seated since 8:05 pm and waited without complaint for our dishes but if it was so late in the evening, we could’ve been made aware so we could’ve ordered especially for the occasion we were celebrating. She apologized but also let me know she was just helping out server who was the male, but she wasn’t our original server. I told her we had no idea as she came and took our orders but never indicated she wasn’t the server, nor did the male introduce himself as our server. She apologized again and I had to let it go. She went to him and they had a brief and seemingly heated discussion in their language. He brought us the check and we never saw him after. Not a thank you for coming, not an apology, nothing. We paid, tipping them both, but I will never return to this place. The food was decent, not as tasty as my fave place in Queens, but not bad. The customer service and communication is clearly lacking from the host staff to the servers, so for that I give 3 stars. If you don’t mind being treated as if your money isn’t appreciated then this is...

What a shame, Kashi used to be the premiere Japanese restaurant/hibachi place around Rockville Center. Wow, how it has gone downhill. We showed up for a 7 PM reservation with 10 people of our 12 person party present while the last two were circling the parking lot looking for parking. We were told we could not sit unless we knew what they other two wanted to order. Mind you the restaurant on the hibachi side was practically empty and our other two people were driving around the parking lot. We told them that we knew what they wanted to order, which we decided we would guess if it came to it, and they sat us. The Waitress took our drink orders, and nothing else. We never got a smile or a crack in her face. The other two people in our party ended up arriving before the drinks ever hit the table. We all placed our orders, and again not a single emotion ever coming across the waitress‘s face. She just had a blank look. Not a hello, how are you doing, I hope you’re enjoying yourself, or Welcome to Kashi. Again, this is at 7 PM. This is not 11 PM after she’s been breaking her back all day. The hibachi chef did a great job entertaining us. Just normal hibachi food, nothing special. I had to get up and go to the hostess and ask her for the white rice THREE people in our party ordered because everyone else had gotten their food and they were sitting there waiting to no avail. The hostess finally brought it over with a lame apology of “oh there was an issue in the kitchen”. There is no excuse for letting three people sit there waiting to get a main component of their meal. It was my daughter‘s birthday, and I had arranged to have a piece of chocolate cake for her as a surprise as the family wasn’t going to have dessert there. The waitress came over and asked my daughter, who’s birthday it was, if she still wanted her chocolate cake slice because the rest of the family wasn’t ordering dessert. Again, these are very basic things that could be fixed. Being someone who has gone to Kashi for years (since they opened up!) I was so disappointed of how far it’s fallen. I have no intention of ever...

Kashi in Rockville center used to be one of my favorite hibachi spots until my friends and I experienced RACIAL discrimination. I went February 5th on my birthday. It said that they closed at 10 and we got there at 9:20. We were told that we have to order quickly because they were closing which wasn’t a big deal(idk why they were closing an hour before the listed time but I digress) Service was ok at first until it was time to pay. The server dropped the check and tried to rush us out not offering dessert(keep in mind it’s my birthday). My friends and I were discussing payment and the server was rushing us and asking us multiple times were we done, when we were clearly still figuring out the payment. When we figured out the payment method we asked the server to input the cash first and then the rest of the balance in the card. She seemed confused like we weren’t speaking English. My whole group actually works in the restaurant business and I specifically use the toast system everyday so I know that she knows what we were talking about and that she could do it(not that it was out of the ordinary anyways). She ended up running the payment methods and became flustered and asked if we wanted 80 cents change back from the cash in a condescending tone. After we did the card payment we clicked the no tip option because we told her that we would tip in cash and she was even more angry and she said “so no tip ? “. Keep in mind we already told her that we would tip in cash so there was no reason for this. She then stormed off and we still tipped her 20% even though we were disrespected. This was disheartening and a disgusting experience. Because we’re a group of black males she assumed that we wouldn’t tip so she treated us with disrespect. She probably would’ve received 40% or higher because that’s what I tip every time I go out. I wouldn’t recommend people of color to give their money to this...