McDonald's — Restaurant in Town of Hempstead

Ordered the McDonald's app, went to the drive thru to pick it up. Everything minus the happy meal and drinks were in one bag. I questioned that everything was in there, they read everything off to me that it was. About 10 minutes into my drive home, it wasn't. I called and spoke with someone letting them my 20 piece nuggets and plain cheeseburger was not, they apologized and offered to leave a note to pick up at another time or I could come back, I told them I would come back as its someone's meal. They told me only the drive thru was available, and offered something on the house, which we accepted. The line was stretching out onto Merrick Road, annoyed and displeased we waited while eating our food in the car.

It took 15 minutes, I told the woman at the window you could've told me the line was that long. She offered me something else, we declined as we just wanted to go. When we arrived to the ticket window, I observed through the glass a male worker having a full blown cellphone conversation throwing his hands up and rubbing his face like he was in some sort of argument, his hands on his face and cell phone and then handing me my food.....

When he was done with the conversation, he opened the window and gave me a card for a free meal for the wait at the drive thru, then started telling me how the manager never usually gives new items for customers who drop their food and getting 40 piece nuggets and a free meal card is a kiss! (He said this in one of the most condescending tones of voice imaginable)

I told him, it wasn't 40 pieces, it was a 20 piece nuggets and a plain cheeseburger and I didn't drop a thing, you guys dropped the ball in giving it to me even after I questioned how it all can fit in one bag and read everything off like it was done. He look puzzled and whispered to someone else standing out of view of the window. He then apologized and said it was another order, I checked the bag to make sure it was 20 piece nuggets and a plain cheeseburger inside. I said to him, what about the courtesy McFlurry the manager offered me over the phone. He looked confused and then walked over the machine and saw it sitting there.

He apologized again and told him no need, thanked him and left.

We weren't even hungry anymore as our appetites were lost, worked out as the food given was most likely from our order 30 minutes prior as it was cold and hard. McFlurry seemed fresh though as it...

I just went through your drive thru. I ordered 2 sandwiches and asked for a cup of Big Mac Sauce. The person at the register said they charge $.75 for the sauce. I said I've never been charged before. I asked for a manager and Kenzie (refused to give me her last name or her managers information) came to the window. When she approached the window she said "yes". So I tolder her that I was never charged for the sauce before and her answer was "We always charge for Big Mac Sauce". She then gives me my order and the Big Mac Sauce that I was charged for was 1/4 full, so I asked her to fill it up. She looked miserable the whole time. She refused to give me anyone's information that was above her. Her customer interaction skills are terrible and she should not be a customer facing employee, none the less be in charge of other employees. Order # is 1345 at 1:41pm. Hopefully her boss will have a conversation with her on how to communicate and...

What happened to this McDonald's? It used to be so good! The service has gone to s$it and the food is atrocious! I live in Freeport and would go out of my way to visit this McDonald's, when I have one closer to me, just because the food and service was nicer. I can make my peace with bad service, but the food isn't cooked properly! The last 2 times, my burger is pink inside!!!! The container was falling apart from all the grease. Disgusting! Do better! Seriously, did management change or just give up?

Original review from 2 years ago. ok I know it's a McDonald's and giving it 5 stars is probably insane to most people. However, when I compare this location in Merrick to the many other locations I've visited, it's worth the 5 stars. This is the only one I'll go to from now on. Quick, clean and as fresh as McDonald's fast...