Burger King — Restaurant in Town of Henrietta

I used to go there almost every day. I didn't usually eat much, but got an iced tea and would sit down to hang out with a friend or catch up on work. The workers are very nice and helpful and I enjoyed this for a couple years.

The problem, unfortunately, is with a dog: Tuesday, A woman and her Husband (I assume) walked in with a dog on a leash and ordered at the counter. During that time, a couple people came over and commented on the dog and petted it. The owners responded positively and talked a lot with the people petting the dog.

The last thing I want in any restaurant is a dog. I wasn't happy but hoped that they would get food and leave.

NOPE! Walked with the dog right over to a booth and sat down, during which time more people interacted with the dog.

I talked with the "team leader" at the counter and asked if dogs were accepted in the restaurant. She said that the woman said it was a service animal. I asked how she knew that and she replied that the owner told her it was.

I asked what service the dog was providing, given that the woman was walking fine (no limps, etc), obviously not blind, and had her husband with her if anything happened. No response.

I then asked her what would have happened if I or anyone else had a dog allergy? Don't our needs count? (for the record, I don't). No response.

I told her that I will no longer visit the restaurant and they will permanently lose my business. She shrugged.

If a blind person alone came in with their dog, I would gladly help them with what they needed. But this dog was not acting like a service animal, did not have a harness, and the owner appeared to be not physically impaired (and she had her husband with her).

It is another case of people dragging their animals wherever they go, thinking that everyone else will love it as much as they do. I'm not a dog hater, but they don't belong everywhere. It's not totally burger king's fault so I kind of feel bad writing this, but I guess The businesses that enable this to happen will have to learn...

Went to Burger King on the way home from work after a long Healthcare shift. Ordered 2 whoppers with cheese, extra lettuce; One impossible whopper with tomatoes on the side because my sister is allergic to tomatoes; and two large onion rings. The onion rings were cold and half full. The impossible whopper was burnt. One of the whoppers was mangled. We didn't find out about the burgers being wrong until after we asked for more, fresh onion rings.

The man who dealt with us was extremely rude. Our actual cashier was lovely, but he raised his voice and was extremely rude and accusatory. When we explained the burgers were made incorrectly he asked for them back, which is strange because we offered our cashier the onion rings back and she said that they couldn't take them back because of covid. So why was it suddenly okay with the sandwiches? 🤔

He gave us them back with the extra lettuce added on. Honestly, we would have been happy with just a side of lettuce in a box. But he was so combative we couldn't hardly get a word in edgewise. When he came back and we tried to say why the burgers were made wrong, but... that didn't go well. So he took the impossible whopper back a Second Time and, I'm assuming, just took the tomato off of it. Not the most helpful when someone is allergic. Thanks for that.

But given the mangled condition of the one whopper and the entire scenario I'm uncomfortable even eating it. So guess I'll have to figure something else out for dinner tonight. Thanks Burger King! ☺

(Yes, we did call corporate about it, but I wanted people to know. Also I'm on limited contact because of my job and covid, and he took our food back. Probably not the...

Quite disappointed, not in thefood, but the "attitude". I was with two of my 18 grandchildren to get a snack before they went on to ice hockey practice. They ordered fries and chocolate milk shakes. When we got to the service window, the fries were fine, but we were handed two bottles of chocolate milk instead if shakes. Told the service person I would pull back around and then pick up the shakes. I fully expected to pay the difference between the milk and shake price. Couldn't seem to get across to the girl what had happened, she wondered where the milk was (which we did not accept), how long ago had I been there (literally minutes), and where was my receipt? She closed the window abruptly, and talked with the "original gal" from our first trip around. Next, she opened the window, thrust the shakes at me, and closed the window again. I explained to my grandsons that was not the way to act. Feeling that by eliminating your "order taker" position, you have put too much pressure on one person who is taking orders, receiving payment, and hopefully serving the correct order. Just a small thing, but this is how...