Chick-fil-A — Restaurant in Town of Henrietta

Chick-fil-A continues to set the gold standard for fast food dining with its consistently excellent service, top-tier food quality, and welcoming atmosphere. From the moment you walk into any location, you're greeted with warm smiles and a genuine eagerness to serve. Their “my pleasure” motto isn’t just a catchphrase—it’s a reflection of the customer-first culture that makes every visit feel special. The staff is consistently polite, efficient, and attentive, no matter how busy the restaurant gets.

The food itself is simply outstanding. Chick-fil-A’s classic chicken sandwich is a masterpiece of simplicity: a perfectly seasoned, juicy chicken filet nestled in a soft buttered bun with crisp pickles. Their waffle fries are iconic—crispy on the outside, fluffy on the inside, and always served hot. The menu also offers healthier options like the grilled chicken sandwich and salads, which never feel like an afterthought. And of course, their signature sauces—from Chick-fil-A sauce to Polynesian—elevate everything they touch.

What truly sets Chick-fil-A apart is its unwavering commitment to quality and hospitality. The restaurants are always impeccably clean, even during peak hours, and their mobile ordering app is one of the best in the industry—making pick-up or drive-thru a breeze. They even go the extra mile with community engagement and charitable initiatives, making it feel good to support them.

In a fast-food landscape where service and quality often take a backseat, Chick-fil-A shines as a beacon of consistency and care. It’s no wonder they’ve earned such passionate loyalty from...

This was the worst Chick-fil-A experience I have ever had. They forgot a chicken sandwich in my order as I was dining in and a whole kids meal. The manager herself told me she packed the order and I was wrong.??? She really sounded like I was just out of luck so I asked her to come to my table and find the chicken sandwich herself which of course wasn't there lol. Like really??? Her reply was"it was just a sandwich and not the combo." After that I asked for fresh fries since I had been waiting for 10 minutes. Then she looked at me and walked away. When I went to get my sandwich which she forgot to pack in the bag and didn't apologize by the way... She said something to her co-worker about needing to go to the back? I spent a total of $40 for four people. Did she really think I was there for a free chicken sandwich? It turned out the cashier didn't have my kids meal on the receipt so I ordered it again. I wanted a juice box with it but since they were out of juice boxes the same manager decided I needed orange juice and charged the extra $1.70. I told her that didn't seem fair and she just could have gave me a lemonade or a soft drink. All she could say is that she wasn't the owner and didn't make the rules. I am a fast food manager myself and I know what employees go through in this business. But her customer service was definitely unacceptable and I was definitely offended by the whole situation. This is definitely not the Chick-fil-A...

I should start by saying I am reluctantly gluten-free. There were still customers in the lobby, so I tried to go in first, and it was about 5 min before the lobby closed for the night. I told them l just wanted to grab a take out real quick and didn't want to go through the drive thru with my trailer the girls washing windows told me I couldn't and gave me some sass. I would have just left normally, but it was the last place open with a gluten-free option, and I had a 1½ hour drive home. ☆They did have a gluten-free bun and have gluten-free grilled chicken. ☆They didn't serve it as it was supposed to be topping in a box and bun individually packaged in plastic. ☆They overcharged me $2 for the initial meal. I ordered an original extra pickles gluten-free, so with the prepackaged bun and grilled instead of fried chicken(I miss fried chicken) ☆They put in a deluxe with baccon meal so it cost the extra $2 then of course I was charged for the bun which I expected why does gluten free have to be so hard everywhere. The long and the short of it, the chicken sandwich was okay. The bun was meh, and the service was awful. Next time, I'll go without if I can't go to AURTHOR JAXON'S THE FOOD IS AMAZING AND THEY DON'T HASSEL YOU OVER...