HardBall Café — Restaurant in Town of Otsego

I don't mind paying more for quality, great tasting food, with great service...unfortunately this place had none of that. We came with 4 younger kids and they stuffed us in the back and took forever to take our order and bring out our food. And no the place wasn't packed. I paid 17 dollars for a Cheeseburger thinking it was something amazing...well it wasn't. It was actually worse than my kids "Kids size" Cheeseburger and about the same size too. And the kids Cheeseburgers were about 11 dollars a piece. They also only bring adult size beverages without lids for the kids so beware. They forgot items that were requested and to give you an idea of the service it took about a half hour to receive our appetizer which came cold and was only four pretzels. By the way my not so awesome 17 dollar Cheeseburger came without all advertised bells and whistles and when I pointed it out the waitress came back with lettuce and tomatoe and some odd side sauce on a plate without an apology or explanation. It's a convenient location that I am sure will bring in people not aware of the poor food quality and service. So to recap it's a 1 star from me and my family due to being over priced, slow/poor service, and poorly tasting food. Please do yourself and your family a favor and avoid this disaster of a restaurant. P.S. if I could give a zero star I would have. Thank you...

This was just a rough experience all around. It's pretty obvious that they don't have any sort of system for their servers to follow. It was the worst table service I've ever experienced.

The server took our order after about 5 minutes, brought our drinks, then proceeded to try to give our food to two separate tables because she had no idea where it belonged. Then we didn't see her again until it was time for the bill. It wasn't even all that busy at the time. I took our drinks up to the bar for refills. And when I did I saw our server and a few others just hanging out in the back part of the restaurant.

The food was fine, not ecceotional, but there are far better meals to be had within 100 feet. I had the BBQ pork sandwich. It was pretty bland and relied way too heavily on the sauce. I'm 90% sure that the majority of the menu is frozen food. It's slow, chaotic, and all around frustrating. For the price, you can go pretty much anywhere in town and have a much better experience. I try to be supportive of local businesses, but trust me, you can do...

My husband and I wanted drinks and a snack to tide us until dinner. We loved the outside seating vibe so we stopped (this is our second visit to this town saw this restaurant previously so we decided to stop). The food we ordered was the typical bar food which I love, however, I couldn't believe the prices that they charged for FROZEN food (see receipt). I ordered a margarita, which was very good and being from Washington D.C. I know that cocktails are pricier, which is fine. But the price they charged for bottle beer is a bit absurd (no prices on the menu for the beers, we travel quite a bit and usually the going price for bottled beer is $4.50, so we didn't ask.) Never would we had thought it would be $8.50 for one bottle of beer (the grocery store had a 30 pack for $22 and we paid more just for three beers!!!)

Don't get sucked in by the outdoor vibe, keep walking in find a restaurant that that does not price gouge their tourists. Can't believe with all the reviews specifying the same complaints, they still haven't...