Five Guys — Restaurant in Town of Potsdam

I’m a door dash delivery driver. Today I picked up an order…which took forever to get. Sadly, this location is still slow at filling orders. Moving along. So, I get the order (2 burgers and 1 fri) & I bring it to the customer. Unfortunately, by the time I arrived at the customers’s work, for delivery, grease from the order had soaked all the way through the bag into my new car seat! Then, the icing on the cake was handing the order to the customer and having all of the food fall out of the bottom of the bag! Mind you, this customer stated he waited over 45mins for me to deliver that order!! Now he has to start that process all over again!! So, I now have a grease stain on my back seat that requires a professional to clean as there is a battery beneath the seat that can not get wet, preventing me from cleaning it myself. That’ll be roughly $200. DoorDash stated the fault lies with Five Guys, as their food was not packaged properly. The fries were all lose in the bottom of the bag, rather than in their container, and the burgers were literally leaking grease out of their packaging when they spilled out of the bottom of the bag, so clearly they were also not packaged properly. I attempted to contact the restaurant, but nobody answered the phone…not that I expected them to agree to pay for the cleaning. Point is, had they done their jobs correctly and packaged the food the way they were suppose to, this never would’ve happened. As such, I don’t get paid for that order, I am missing out of fares because I can not use that back seat now (for rides!) and I have to pay $200+ for my seat to be cleaned!!! UNACCEPTABLE!! This company ought to be...

Was surprised with the new location. Their food here is the standard amazing as usual. Their staff was helpful with the choices as well. My wife and I don't like the normally large amount of fries so she suggested the little fries. It was a perfect fry to share when you don't eat may fries. It had that new construction feel. There were tables that folks could stand at as well if that was your preference. There were the usual small tables with the higher chairs and the tables with chairs closer to the earth. There was another new table that could accommodate seating for more than four as well. Stead opened thedoors promptly and on time. We ordered shakes which were ready and waiting for us before we got done with our order and moved to our table. Bathroom was clean and will maintained. The music in the background seemed at the perfect volume for us as well. I had ordered a cheeseburger and my wife ordered the small cheeseburger. I completely love the concept of the large complexity of toppings available at no additional cost. The burgers came out perfect. This is not to be compared with other fast food restaurants. You will have to wait for your order to be cooked fresh for you every time which includes the fries. Nothing is placed on a warming rack after being cooked ahead of time. Regardless of the time factor of freshly cooked food, they are fast. The cost of the items are a bit higher than other burger places, but the quality of the ingredients and the quality of the end product is worth it. Wherever my family and I have the opportunity to choose between a place like this and others, this one...

Five Guys is one of those chains that you expect consistency from. For the most part, this location delivers. The burgers were fresh. The service was quick, proportionally to the fresh made burgers.

The fries were burnt. There are no other ways to say that. Overly crunchy and did not taste fresh in the slightest. I really do, but I went and asked for fresh fries. They were very quick to accommodate and had no problem doing it. But the fries they gave me were only slightly less burnt and still overly crispy and brown.

Suffice it to say, they must need to change their oil or something. Either that, or train the fry guy better.

Lastly, I walk out of this place smelling immensely of grease. I have frequented many a Five Guys, I've never walked out smelling like greasy restaurant.

Maybe it's a...