Gaby’s — Restaurant in Town of Rhinebeck

Some friends of ours who are from the area wanted to go get margaritas after they wrapped up at a local harvest festival. they said that they usually go to this place for margaritas and though neither my sister nor I drink, we were excited to have some good guacamole. When we arrived we stood around for a little bit before anyone seated us but it was kind of busy. When the waitress came our friends explained that they would be ordering drinks to drink here and then they would be ordering their food to go. I explained that though we were not ordering food or margaritas, I understood that we were taking a table and would be tipping accordingly. They ordered a pitcher of margaritas and we ordered two bottled sodas and some very expensive guacamole. My friend, who has a fair number of food allergies, was trying to ask the waitress about various items on the menu but the waitress wasn’t really giving her much in the way of answers (she asked about the chicken soup and the answer was “it’s chicken soup”…) our other friend asked about refried beans and was given a very snarky response as though it was insane to suggest they might have a refried beans at this establishment. I understand that they didn’t have these beans but the answer this woman gave my friend was incredibly rude. The guacamole was OK, the chips were not good. It took her friends a while to drink their margarita picture but I assumed that our waitress would be antsy to hustle us out of there. Instead she disappeared, essentially never to be seen again. Someone finally had to get up to find an employee to ask for the check. When the check was brought to our table, there was a gratuity included in the total. Nothing on the receipt or menu suggests that this is a standard thing that they do and when I asked the waitress about it she kind of stared at me blankly and shrugged her shoulders and walked away. Then took us another almost 30 minutes to get somebody to take the check and credit card from the table. I was fully prepared to tip quite generously because I understand that we didn’t actually order food to eat there and only half the table was drinking but the service we received was beyond poor, it was honestly bad and pretty disrespectful and certainly not deserving of the tip that they gave themselves. I will not be returning to this establishment and I’m told that when my friends wrote a negative review on google, the restaurant paid to have that...

So my wife and I tried this Mexican restaurant several years ago and found the food to be mostly bland and tasteless. In my words, we wrote this one off.

However, my wife decided to give it another try. After all, they are still in business, right?

My wife and her sister sat at the bar area (not getting drinks) to wait for their takeout order. 30+ minutes later (the restaurant wasn't busy) she tracked down her server (for lack of a better term) and discovered her order had been sitting around getting old (not a typo).

Hungry and tired, paid cash and left for the 15 minute drive home.

We got:

calamari appetizer Chicken burrito Enchilada de espinaca Steak taco

$71.36

I couldn't believe how awful it was. My wife, who usually goes with the flow called the restaurant only to have the manager, Delpino (sp) blame the wait and drive home for the poor quality.

To his credit, he offered to replace the food, but given that not one item out of four was really edible, we opted to pass.

By that point we had already tossed the food in the trash. Delpino offered to refund us if we routed through the garbage to return to uneaten portion. Not my idea of fun.

Ultimately he refunded us 20%.

The advice I would give is to pass on this one. It would have been different if just one item wasn't good or if the manager didn't blame us for the food's taste because it was take out or telling us everyone else likes their food. There are lots of restaurants to choose from and it makes no sense to put up with being...

Unwelcoming and rude, FORCED a gratuity on a 4 person table. I went there with my wife and 2 friends. When I asked about the gratuity on my bill the waitress laughed and walked away. Leaving to ask a second waitress with her stating "that is normal". It is completely wrong to force a gratuity without prior statement of such. This has happen to other customers who have received terrible service, they know when they are treating their customers poorly and they add the gratuity because they know if they didn’t they wouldn’t get tipped for being so awful. Our table was not serviced and we were left waiting for more than an hour just to get our check. I had to ask a different waitress just to get our bill paid. The server was very argumentative when we asked about replacing the black beans with refrained beans. We asked for the ingredients in the chicken soup and the waitress rudely stated that it was chicken soup. And then the waitress stated that there was tortillas in the chicken soup so it was not just chicken soup I have food allergies and need to know the ingredients in all of the food. They were refilling used bottles with other liquor so we weren’t able to know if we were getting the bottle we requested or not. We will not be back and we will never support their...