Chick-fil-A — Restaurant in Town of Smithtown

My first experience at Chick-fil-A:

The service ~ I've always observed that the line for the drive-thru is insanely long, even on ordinary days like a Tuesday. I came here on Saturday and it was absolutely packed. I could barely step inside as the line was literally blocking the door. A kind staff member politely directed everyone away from the door as it was a fire-safety hazard (blocking the escape route). So, there is clearly self-awareness with a friendly attitude. Instead of waiting here, we decided to use the drive-thru, which was maybe a 15-minute wait. There are two drive-thru lines instead of the typical single line at other restaurants. I was impressed by the clarity of the voice at the drive-thru speaker. It was very clear. The attitude of the lady taking our order was very nice, patient, and informative. We ate our food in the parking lot, which many other people did as well. It was weird, but fun!

The food ~ The food itself was better than I expected. We had a regular chicken sandwich and two deluxe sandwiches for three people. They were quite delicious, and we were complementing them often while we ate. The waffle fries and chicken nuggets are very good too. I have no real complaints, actually.

The service and food were pretty great, and I'll definitely be coming back here in the future. Keep up...

First off, DON'T fear the lines. I went through a huge line in 10 minutes. And the staff will come around and take orders directly while you wait on line. 2nd, there is an app you can download so you can order ahead and skip the line to pick it up. The drive through also was moving quickly- I watched through the window. Also, a big thing to note is that it doesn't feel like you're in a fast food place. There are constantly people bringing you your food, condiments, free refills, kids toys, and I even got a complimentary lemon milkshake. All of those things happened in one lunch trip. Unexpected attention to service and hospitality that I'm not used to seeing a quick service restaurant, definitely not in NY. The Chicken sandwich was really good, lived up to the hype and explains the long lines. Lastly, my favorite part is the indoor playground. Clean and safe, with a big window I can watch my kids through while I wait on line or take my time eating (and writing reviews). Tip: be a little nice to the staff and they will probably offer you a free item or a meal comp. They dont seem to need any help getting business but they definitely...

I recently visited Commack Road and ordered the Spicy Chicken Meal, and I must say, it was an excellent experience from start to finish!

The spicy chicken was cooked to perfection—crispy on the outside, tender and juicy on the inside, with just the right level of heat that kept me coming back for more. The seasoning was flavorful and well-balanced, and the sides complemented the meal perfectly.

What really stood out, though, was the customer service. The staff was incredibly friendly and attentive. From the moment we walked in, we were greeted with a warm smile, and they went out of their way to ensure that everything was just right. The food came out hot and fresh, and they even checked on us during the meal to make sure we were satisfied.

The overall atmosphere of the place was clean and welcoming, making it a great spot for a quick bite or a casual meal with friends or family. If you're a fan of spicy chicken and great customer service, I highly recommend giving Commack Road a visit. We’ll...