Dunkin' — Restaurant in Town of Verona

I went to another Dunkin Donuts and the way that they made my coffee was absolutely disgusting. On my way to work I stopped at this Dunkin across from Turning Stone and asked them if they can please fix it. The manager (I believe) Josh was wonderful. He was so empathetic and understanding. I wanted to pay for the coffee, but he said because it was made incorrectly to not worry about it. He also said that we like to make everything perfect to the guest's needs in hopes that his guest's will come back and visit the store. All I know is that Josh was excellent and he is wonderful with customer service. I was so pleased by the way he was that this store is going to get my business. He should be promoted to a manager or something else within the company, because he has what it takes to go far in this kind of work. His staff as well was amazing. I have never felt so much at home like I did there....

The cashier that served us was extremely rude, we got nothing but attitude from the moment we walked up, when asked if she could remake an order that she messed up she gave us attitude and told us we should have been more specific about the sweetner we wanted in the coffee, she instead decided that she was gonna use sugar instead of sweetner and threw the coffee in the sink and sighed loud enough for everyone to hear. Her attitude was uncalled for, and forget about asking her anything else. She told us she "doesn't even know right now" when asking about the longer straws for our tall drinks. It wasn't extremely busy and yet there were multiple people just ignoring the customers and her attitude towards them. The whole experience was disappointing and...

Seemed like only 2 people were on duty. I am not a frequent coffee drinker. I get coffer for a friend and sometimes munchkins for his clients or contractors. So naturally I had a few questions about the frozen coffee drinks and your free beverage rewards. The person on the microphone didn't know about the app rewards or how they could be used. So I just paid for it. The girl who took my card at the window was VERY helpful though. My drink was very liquid not really frozen but still tasted good. I was expecting it to be more frozen. Tge weather had been unseasonably cold so it didn't melt waiting before I got it. Thank you to the girl at the window for adding the...