Tin Rooster Honky Tonk — Restaurant in Town of Verona

I've bragged this place up to my daughter for over a year now. Last night we finally made it there. ABSOLUTE DISAPPOINTMENT! First, our waitress Caitlin (according to my bill, because she never introduced herself) was to put it plainly was well, RUDE! We were seated and suddenly a bowl of fries was placed before us, great, 😀 munchies while we wait, we started enjoying. Suddenly out of nowhere appears the waitress, she scooped the fries up and slammed them on the table next to us, no explanation to us or to the folks sitting there, just BOOM, here's your fries, your fries that the next table started eating. After about 10 minutes she finally came back and demanded our order, we asked for drinks and a few more minutes to decide, she stormed off and eventually returned slamming our drinks on the table where we then had to serve ourselves. We decided on the Tailgate for Two, when with a huff and roll of the eyes she announced there was no brisket, and no offer to replace the missing meat with anything until I mentioned it, we chose Turkey as a replacement even though it was an obvious inconvenience to the girl. She returned a while later tossed the food down and walked away. We had to utilize the paper towels on the table as dinner plates because we were not provided any, not even an option. We never saw her again until we had to trouble her for to go containers and our check. I truly hope you enjoy the small tip I left, you did not even come close to earning it, I only left it because I could hear my late husband telling me I "had to leave something". I am always a very generous tipper....IF its deserved. You, Ms. Caitlin should go hang with the attendant that was cleaning the restroom, she was MUCH happier to have a job than you were. She was scrubbing down toilets for God sakes and was still smiley and cheerful when I saw her. NOW for the food review, it was disgusting! For $44 we should have gone to the buffet! Beef ribs, well ONE small piece of beef rib, was nothing more than a smoked bone, no salvageable meat anywhere, a dog would have turned his nose up!! Rack of ribs, black beyond recognition. The rest of the food was identifiable but dry, had good smoky flavor but very, very dry. And as far as temperature, there was none, it would likely not even have registered on a thermometer. I can't help but wonder after the French fry episode earlier in our visit if we weren't eating leftover uneaten food from an earlier patron??!! We could not voice our opinion over this as we never had anyone stop and check on us. That place surely went to the dogs since my husband and I visited a year ago, we couldn't brag it up enough to any and everybody!! I know he would surely had been disappointed, but he wouldn't have let me say a word. I hate to sling our dining nightmare out there publicly but they don't offer a Contact Us option on their website so I had to. Be cautious future patrons!! I hope you enjoy and its yummy like it was on our first visit. I think maybe we just hit it on an Off night last night but I will definitely patronize a different establishment in the future. PS.. I tried to give it a 1/4 of a star rating but it...

My wife, son, his fiancée and I went to the Tin Rooster Friday evening, Nov. 22, for drinks and dinner. Dinner was about 8PM. My wife ordered chicken with salt potatoes, my son's fiancée, chicken salad without onions. The dinner was served. The salad had onions, my wife's dinner had French fries. My wife informed the waitress of the mistake and they brought over salt potatoes. We didn't think anything more about it until the waitress reappeared with a plate in her hand asking my wife for the French fries back. She took the fries back, some falling on the floor. My wife was curious so she asked the waitress why they took the fries back. The manager walked over and explained that "some people order food with the intention of not paying for it by pretending that they didn't order the food..." He also mentioned that he had to account for every French fry. Wonder how he does that after they're eaten. The meal and drinks was over $100. We weren't worried about the cost of fries. My son's fiancée decided against telling the waitress about the onions for fear someone would come over and pick them out of her salad. The manager wouldn't leave our table. He knelt down on one knee and continued to ask what he could do to make it better. My wife told him she felt uncomfortable and to please leave her alone. After listening to this self centered, immature "Restaurant Manager" for over five minutes I asked him to leave, that he was ruining our dinner. He then informed me that he didn't have to leave, that "it was his restaurant". The Oneida's might dispute that. He finally left, only to bring the bill, tapping me on the shoulder making it apparent that it was time for us to leave. I paid, then ordered another round of drinks. We sat for awhile, watching the band and talking. The waitress came up again and asked us to sit at another table. So we moved. Not sure why- nobody ever sat at our original table. Security hovered around table. Probably thinking we pocketed some fries. The band was very good. Our waitress was good. I'm pretty sure she felt uncomfortable asking for the fries back. The restaurant needs to change their policy and get rid of...

I came here with my mom on a cold Thursday evening in June. When we got to the hostess station, it took them about 10 minutes to acknowledge us. When we finally got a table, it took the waitress about 20 minutes to greet us, and treated us like we burdens. We told her most of the menu was missing and she rolled her eyes. Another guy was sat next to us, and he had to flag a manager down after waiting 40 minutes. I ordered the house salad for $7 (only vegetarian option) the salad was soaked with ranch dressing, I couldn't tell what kind of lettuce was used because the salad was saturated with ranch. My mom got pulled pork, salt potatoes, and a piece of cornbread. The waitress never checked on us, it was pulling teeth to try to get the bill. I've worked in restaurants for a long time and have incredible patience. This place has gone downhill, unless you're with a table full of men, plan on waiting and being ignored. I will not be back, I wish I just went to the food court, would have saved time, and cost. This is the only time I left a 15% tip, I always leave at least 20-25%. Pros: good ambience, I guess the meats good, the kitchen is clean ( we were seated right next to the kitchen) I guess saving money not gambling and waiting. Cons: attitudes of the waitstaff, lack of communication , if its supposed to be an authentic Texas BBQ there shouldn't be salt potatoes because its a NY thing. Service is terrible, most of the staff need training about hospitality. If you hate your job or dealing with people, get a new job. save your time and money go...