Panda Express — Restaurant in Tracy

Very poor customer service ! This is the fourth time this last two months the food or service has been horrible! It use to be great. I have been coming here sense they opened at lease once or twice week. This time I ordered a two item plate, white rice half chow main, orange chicken and black pepper chicken. .There was only me one customer in front one in back of me so slow. When she asked me what I want she wrote it down then started to give me the wrong food thats fine I reminded her what it wasI wanted. I asked her if I could have the fresh chow main that was coming out she said yes it would be six mins I said fine as there was just about a cup full of dryed out left in the bowl. The customer behind me also chose to wait for the new chow main. I waited for about three mins not bad yea. I payed for the food sat out side to eat it. I open the food the rice and chicken tased fine. The chow man was dryed out and cold. She gave me the old one even thought the new one was in the glass container.and cooked. I went back in asked if she could please change the chow main out the rest was fine. She started to do it then I think it was the manager said no we have to throw the plate out and give you a new one and you need to pay the difference . I re explain what I wanted . To throw out the food was a waste of food and was not needed it was fine except for the noodles. . I just want to have a small thing of fresh noodles as these are old and cold the rest was fine she refused to do this. I went outside took the noodles of my plate and ate the rest what a waste. I am so upset not only did I wait and pay for fresh noodles I ate my plate with none. I love Panda Express. But who ever has been running it for the past 11 months or so its not the same. The food use to be great and every one was friendly and great customer service. Not anymore! The place has changed its not food they dont care about the customer anymore. I watch how they treat other customers as well it’s awful. Its ashame it Just...

Extremely stingy portions for 1. But I do love there chow main. I stopped by on my way home and waited in the car while my girlfriend ran in and purchased just a large chow main with my bank card. A large side by itself is 4-5 bucks they charged her 8.95 the price for a meal and she didn't notice. Using my card no surprise there ! Anyway last minute we decided to just eat it there and head over to mall for some shopping. While eating the food 1/2 way threw the meal. I happened to look at the ticket and noticed they charged me for a meal. I know this review is getting long. So basically after bringing this to the managers attention. They told me tuff luck and we're giving me nothing, nor more chow main or partly my money back. And made me to feel embarrassed for even asking like I was some kind of scammer. So in conclusion. Avoid this place. Unbelievable treatment. Disgusting business practices and portions are skimpy anyway. Next time ill go to a real Chinese restaurant and help out a...

I ordered 4 plates with teryakie chicken and 3 of the four entries were charred. I noticed that most of the teryakie chicken pieces on display were over grilled and charred. I told the employee I don't want charred chicken but when we got the order, two of the plates had severly charred chicken so I went back and told the employee and she said so she pointed to the same patch of charred chicken on display and asked me which ones I like. I told her I just do not want charred chicken, so the shift manager jumped in and replaced is with chicken that is less charred, but he was not courteaus and gave weird Stares and did not even apologize for serving me over grilled chicken. I also asked the same employee that prepared my order to wipe our table because it was very dirty and she said she will do it but she went to wipe other tables and went to break. This is by far my worst customer service experience. No courtesy, no positive attitude, and serving over...