Beacon Lounge — Restaurant in Traverse City

Came here with my daughter , sister and mom before I head out of town. Was the worst experience of my life. We ordered two pizzas , the Margarita they had no basil for as well as could not make them correct to save their lives . The waitress said they kept messing up and she was having them remake the so it took over a hour and still were not correct .the potato pizza .( When it was finally brought up ) wrong again ! The assistant manager could not be bothered with the issue. I advised him about my incorrect pizza that took forever ( the margarita) he said" YOU ATE IT DIDNT YOU ? " he took no ownership , did not apologize was just rude !!! In a town that is big on tourist I would think that you would have good people with in those types of position. How can someone lead your team if they posses no customer service or leadership skills ! Nice view but...

So we were sitting at the bar and listened to the bartender argue with the server about she was closing the bar promptly when the band ended at 10:00. This was while the bar was so busy they were turning people away due to capacity. At about 9:40 they suddenly had a “computer problem” so they couldn’t take new orders yet the computers were completely functional for closing out tabs. I don’t believe there was any real computer problem other than the bartender wanted to go home early. If i owned this bar I would be making changes as I saw hundreds of dollars in potential revenue turned away for no reason at all. I’ve visited this place many times over the years and they have always had a great atmosphere and fit people in even sitting on the windowsills. This gem was why I stayed at the Park Place, but I probably won’t bother...

The view is what makes this place. Small bar with a few tables and about 6 or 8 bar stools, a bit older feel, but fantastic view over Traverse City.

It's not what it once was prepandemic. Hopefully, they can bring back that same vibe and elevation.

They do offer small plates in the summer season. No gluten-free options but includes tapas like margarita pizza, white fish dip (they were out of today), firecracker shrimp, wings, fried potato nachos, a potato pizza (I hear that's pretty good), and a few more items.

Evan, the bartender, was friendly and remembered our drink orders from the previous visit.

It's definitely worth the visit for the view while having a few cocktails 🍸 and hoping they do a bit more with ambiance and vibe/energy of place to enhance...