Liza's of Troy — Restaurant in Troy

Google , I love Troy and always like to share a good experience but this time I never felt so disrespected.. First time in this place and went to get a menu and when approached asked to have a second to read. She said okay, then placed my order for a triple Berry and that's it, small size. I said thank you, then said you have to choose to things to go on it, I'm like umm okay, I took the menu I was confused she quickly pointed and seemed agravated for me asking. ( It my first time there). So I did politely and said thank you , and gave the two items thinking that's what it comes with said you have to order two, I just wanted the menu item but did what she said.12 dollars and 10 cents, hua, paid. She was talking to others and rushing, I asked why so much it says 9 2( again I guess on the menu it ment 9.20 in dollars) she reached over the counter and said as she quickly grabbing a cup putting it back without even asking me if I needed a drink, she said with a very unimpressed attitude well you should of said plain Jane ( while doing a head crack) I was like okay ( deep breath) thank you she said go over there it will be out. I'm already wow why so much anger. Waited it came out I had to ask for some water, look for something to eat it with and no napkins, had to find them, only two dispensers with other customers. I'm trying my best to be polite Google. I'm already embarrassed and felt like she had a problem with me was very nasty and was already upset before she came to the counter and expected me to know her lingo ( slang) and acted like I should know where these items were,or I worked there, and she was talking behind my back, again I stayed very polite and cleaned up my stuff, watching the others who we're nice( others in the kitchen working hard) but was angry and projected on me.even worse they waited on the others and brought the stuff to them,(Again the others from the kitchen who looked just as confused) Google I was trying to help out the colleges and local residents to say come to Troy the place I love and support buy local but again customer service seems to be a lost art, just because you know the menu and the place doesn't mean everyone else does. Attitudes can change opinions and vibes when trying to prove and show local customers and residents to come and seek these establishments so we can grow and florish and be successful, it starts by not being upset by what is bothering you and saying hi and taking to first 2 minutes to greet and make sure the person coming in happy and in great spirits, you don't destroy because of something else. First time in along time I had to write a bad review in a place ( city) I'm trying to promote and longest. I have been going around with alot of reviews not published yet , trying to not be known so I can give an accurate and honest review so there would be no buyist and favoritism, I'm just sad that I had to give one on this place when I'm promoting Troy and surrounding city's. I couldn't wait because again customer service is very important for growth and success not just for you but for your surrounding neighbor's ( Businesses) Again don't let one bad apple ruin the tree. There is some really great places in Troy and me and my staff have some up and coming winners that you are going to enjoy. Again you never know who your talking to....

Excellent food, not so pleasant atmosphere.

We stopped at Liza’s of Troy for breakfast in Feb 2025 based on good reviews and appealing food pics. The order was taken at the register and then brought to our table. The food tasted great and was served quickly! All the dishes had a beautiful presentation! Coffee was a French press and was really good!

The place had no cream or sugar for the coffee. When asked, they offered different kinds of milk instead of cream and maple syrup/honey instead of sugar. Also there were no salt and pepper shakers on any table. When I asked for some salt they gave me a plastic sauce cap with some salt on the bottom to take it with my fingers. It was quite weird. For some reason "Butternut Squash Bowl" had only one egg while all other breakfast items had two. Not sure why this one was special.

The real problem however was the smell. The very first impression we got upon entering was a strong smell of cooked bacon and other foods. It was like standing next to a stove because the space is fully open, with no divider between the sitting area and the kitchen. In such a setup you need a strong hood exhaust but that in turn would make a lot of noise. Anyway, instead of taking our time enjoying the breakfast and great coffee we had to finish it asap and escape to prevent our jackets absorbing the smell :(

We are giving Liza’s of Troy 4 stars is it got 5+ on the food and coffee and 3 on the interior and atmosphere.

Food ordered Butternut Squash Bowl - excellent and nicely presented. Had to order additional egg though. Breakfast Bowl - excellent and nicely presented. Big Betty Breakfast Sandwich...

As I had went there before covid-19 I can only rate that experience. I was in the downtown area and was hungry of course. As I had missed breakfast in favour of going to get a ring resized. As I was waiting for the other place to open I had decided to look up some places near me that were vegetarian friendly, as I have a meat allergy I can't risk cross contamination. The only place that had popped up was Liza's. I struggled to find it before realised that it was right across the street from me. I walked in kinda shyly and looked at the menu. The lady behind the register was polite and had asked me if I was vegan or vegetarian (she saw my confusion about the menu). When I told her that I was vegetarian she pointed out some yummy sounding vegetarian options. I ended up getting the egg on bread thing (I don't remember what the name of it was) an acai bowl that I added my favourite toppings in (I have had them before at my college and became obsessed) and the cocoa tea if I recall properly. I was impressed with the service and how friendly and polite everyone was there. Sadly I never met Liza as she wasn't in that day but I do have hope to meet her. I don't plan on going during covid-19 as I am extremely high risk and have had it once before. But I do plan on going sometime...