Utopia Coffee — Restaurant in Troy

I was very excited to try this place because my sister loves it here. The environment is cute and quaint. The atmosphere was also nice. I came with my other sister and cousin, and we ordered a cookie butter latte and a hot chocolate. My cousin liked her drink, the cookie butter latte while I was excited to try my hot chocolate. At first, it tasted good. It wasn’t cold, so that was a plus, but it was a little watery. I opened the lid of my drink to blow on it because it was burning my tongue. As I was looking in my cup, I saw a small, black dot floating around there. I thought it could have been a piece of chocolate that was not dissolved because it was a hot chocolate, but that was not the case. I had my cousin scoop the black dot out with her nail, and I was immediately disgusted and shocked. That small, black dot floating in my drink was a BUG. It was absolutely baffling. I was immediately grossed out and felt like I wanted to throw up. I threw my drink out as fast as humanly possible. I was working on something important, so I did not have much time to tell the employee. Even then, the employee was in the back for a very long time, so I did not feel like I had a chance to tell her about this situation. My cousin stopped drinking her latte out of fear that there would be an insect swimming around in her drink. I am not someone who is going to make it a problem over at this cafe, but I can say that this is very unsanitary and unprofessional. I do not know how this place is still open considering I almost drank a bug. I should have gone to Percent Coffee, but their parking is just so small. Anyway, please have a health inspector come in and look at this place! I am still disgusted as I am writing this review. I am not returning because...

It’s been here about 9 months.

Looks quite sterile in here. Gilded with gold accents.

Ordered a cookie butter latte with oat milk ($0.75) and a spicy mango lemonade less the spice refresher. $15.64

The table we are seated at is wobbly.

The cookie butter latte tastes like Bischoff cookie.

The flooring looks rough in here. May need something more durable, gives it a run down look with the white and gold. Funny how you notice random things when your order falls short of what you expect.

The refresher is so-so, tastes like mango syrup. Two odd little red stemmed items at the bottom of my drink, along with some white chunk of something too. Quite off-putting. Need darker to go containers, so you can’t see all of the strange items in it.

The staffer went to the back, had to wait for new costumers come for him to come back out. He mentioned the red stringy stuff is likely from a fruit puree he adds to the drink.

There are still a couple of mis-placed colored floaties in the second attempt. No point in fixing what isn’t possible. Second one still tastes like syrup.

Their bathroom is out of order. Good thing it’s most a gram and go and neither of us has to go at all.

Note: Stick to the...

This place is so beyond wonderful, it's truly a local gem that I can't sing enough praises for. As someone who enjoys "fun" coffee drinks like flavored lattes, this place spoils you with their house-made syrups. When so many other coffee shops use synthetic-tasting Torani syrups, this shop's owner (who is such a great guy, btw) is cranking out the most delicious syrups himself! There was one occasion a very small and understandable mistake was made on a drink I ordered, and without a moment of hesitation he offered to entirely remake the drink and had it ready for me in mere seconds. I've tried so much of their menu - their flavored iced lattes are my personal fav - and have yet to have something that I wouldn't excitedly order again. I seriously can't sing this place's praises enough; if I go a week without Utopia? It's a bad week.

Absolutely incredible drinks, incredible service, incredible owner, incredible vibes - support a fantastic small business and...