Peet's Coffee — Restaurant in Tualatin

TL;DR - Would not recommend purchasing large cambro for a party without calling to confirm before arriving. I also recommend double checking all charges. I do not recommend the sausage breakfast sandwich. Finding parking nearby is very difficult, which adds additional complexity if you're picking up two big containers each holding 2.5 gallons of liquid, along with all the other items that go with it. They really need a curbside pickup spot reserved for such situations.

On Friday (9/17/21), I called the Peet's location at Bridgeport Village (in Tigard, OR) to schedule a pick up of a coffee cambro for the next day, to be ready at 9am and picked up by my husband, John. When my husband arrived, they told him they didn't have any orders for John or Katie, and I was busy getting our kids ready for our party so when he called me to talk about it, I wasn't able to answer the phone. He had to leave to get the venue set up for the party. At 9:21am a person from Peet's called--I called back at 9:25am after calling my husband to figure out what was going on and they asked if I was still coming to pick it up. I told them my husband had stopped by to pick it up and was told by multiple employees there was no order for John or Katie. I told them I would come by to get it, but have twin toddlers in the car so they would have to bring it out to me. I also placed a mobile order for some breakfast sandwiches and boxes of tea since I had rushed out of the house, forgetting our tea bags. When I stopped to pick up the items, there was a few statements of “I don’t know what happened” without much of an apology for wasting my husband’s time and making me go out of my way (and ultimately late to our party). Then, I take the time to look at the receipt for the cambro and they have charged me for the teas again (since I had already paid for them in the mobile app). I had my husband take my receipt back when he returned the cambro and they said they had already figured it out (but apparently hadn’t bothered to notify me) and had refunded the two teas. They provided a receipt to my husband, which shows the ordered total at $69.00, the charged total to my credit card of $85.00, and the change of $16.00. They said that amount had be adjusted on my charge to my card, but there is no change in the charge on my card. Instead, as I look more closely at the receipt, it looks like they were supposed to provide change (like in cash) which they definitely did not do for my husband. The whole reason I ordered this from Peet’s rather than making my own was to save the time and hassle of it all. I was originally thinking this would be great for future family gatherings, but at this rate, I don’t know if I want to do business with this location again. I know they’re limited by their ability to hire and those individuals’ ability to learn the training, and this is a tough time, but it still impacts the customer. I am so extremely frustrated by this whole situation and with twin girls running around, making noise most of the day, I do not have the ability to make a phone call to try to sort this out again with the Bridgeport store. I reached out to corporate via email (since I could do that as I had a few moments here and there) and they have compensated me for the errors.

In related review, the bacon egg sandwich looked good, but I was not impressed with the bread on the sausage egg sandwich. I would not recommend that sandwich.

The coffee tasted good and stayed hot for the party. They provided a small carton of half & half, a cup filled with soy milk, and a cup filled with oat milk as creamer options, as requested. They provided cups, sugar, and stir sticks. I do think it's a handy thing to have them brew the coffee and provide those items for a gathering, but definitely recommend calling 30 minutes before you arrive to ensure they know you're coming and how to pick it up. The cambro is a texured brown plastic container, so keep that in mind; if you're wanting it to look nice at a party, you'll probably want to have something prepared to...

Amazing coffee! I got a cappuccino and it was done right. Lots of coffee shops fail to get the foam on top but they nailed it, even on one made with oat milk which is even harder to do!

The service was good and the only small complaint is no one seemed to know where the line started, the barista was having to tell people where to stand. Maybe change the layout so it's obvious to customers walking in lol.

I picked up some beans and a chemex pour over device and they were reasonably priced. Similar to Amazon. What else is there to say but good coffee made fast? I have no major complaints and will...

My wife called and ordered drinks for a party. When I arrived to pick up the order the staff said that there wasn't an order for my wife. 15 minutes later they called by wife saying that her order had been ready for 20 minutes. My wife had to pick up the order and was late to the party that we were hosting. To add insult to injury, they overcharged her. They didn't apologize to her and when I came back to return the containers they still didn't apologize to me and made it sound like it wasn't their fault for not being able to check where their orders are. Terrible service. Would...