Cities Bar & Grill — Restaurant in Tuckahoe

Really bumping them up to a four star because the staff was just so friendly and helpful and seemes generally embarrassed with some of our items. I believe this used to be the old Piccadilly cafeteria so it's a pretty large establishment. It's kind of cut in half the one side being a restaurant / bar and we were told the other side they do Bingo and maybe some other events. Pretty neat looking inside they have a massive and I mean massive TV over the bar and a number of other TVs throughout. They have to sides that have about 6_8 slot machines that you can gamble with. And they also have covered outside seating area. The hostess was very friendly and so was our waiter. He suggested to my wife about getting this fancy drink that they bring some smoke machine out and make a bubble filled with smoke on the top of the drink, it was pretty cool. We ordered the Buffalo wontons, when they came out my wife and I noticed that they didn't taste like Buffalo at all. Just plain chicken. We asked the waiter and he proceeded to get the general manager to come over. The general manager check them out and did say that they weren't prepared correctly they were supposed to have some cheese and buffalo sauce inside of it so he took it off our bill. My wife ordered a Santa Fe salad I believe and I got the St Louis sampler. I thought the ribs were pretty good and the chicken tenders we're pretty tasty as well, but the fried shrimp were over battered and undercooked. When I took a bite into one I got a mouthful of cold batter and the taste of raw shrimp. Again we notified the waiter and the general manager came over and told us that again it wasn't correct, not sure if they had a new cook or not, but he brought them back to show the cook how they were wrong. They made me a new order of shrimp that we're definitely tried long enough, maybe a little too much but I get it little over compensation but they were fine. Not sure how long they been open it was the first time I ever noticed them so they may just have had some Growing Pains. We would probably go again and give them another opportunity to see if everything...

I went with friends to watch the Super Bowl, and I wasn’t a fan of the overall experience, but I tried to make the best of it.

I wasn’t aware that there was smoking indoors, and the room smelled of smoke, as did my hair and clothing.

I ordered wings with garlic parm and received plain wings. By the time the waitress returned, it would have taken too long to correct the issue.

The setup for the Super Bowl in the event room wasn’t ideal. People were allowed to walk in and stand in front of the tables, blocking the view from the main screen. While there were two side TVs, there was a clear delay, and the TVs weren’t synced to the audio.

We were rushed to pay for our meal, which is how I ended up “getting got”. The waitress said we had to close out our tab per management, but were welcome to order more after we closed our initial tab. We were caught off guard but complied. There wasn’t a full breakdown of the check, just the total amount. Unfortunately for me, there was never any mention to me or my friends that gratuity was included, and as a result, I ended up tipping a total of $14 on what should have been a $28 tab.

The part that bothers me the most is that I spoke to the waitress about the tip. The suggested amount on the screen was anywhere between 1-5%. I asked her why the amount was so low, as suggesting a tip of 10-20% is standard. She just shook her head and said something along the lines of, “ I know, it’s crazy.” That would have been the perfect opportunity to be forthcoming about the tip being already factored into my total.

I do not intend to return to Cities or recommend this establishment to anyone I know. All of the factors—poor game viewing setup, excessive smoke, rickety tables, and the scamming of their tip setup—have sullied my interest in...

I visited the establishment on 4/13/21 which was a Tuesday. Arrived around 845 pm. Restaurant wasn't busy probably had about 8 tables sitted in the entire establishment. I ordered my cocktail 🍸 to start. It took them 35 minutes to make and bring to me. Very disappointed in their service Quality as food took about 45 minutes. Again this was a Tuesday and a very slow night. I did reach out privately to ask why the service was slow and lackluster. The manager did reach back and apologized and stated they were understaffed. So if they are still understaffed understand the service may not be up to par. I ordered fries and chicken wings for my meal. Now the food did taste great and my server was good and apologetic. I know it was not her fault.

Now to the manager's credit, they did let me have a drink on.the house to make it right. This was my 1st visit so my 1st impression... I see potential but until they get staff up and training , they will leave a lot to be desired. My advice to everyone is go.during weekdays to see how you like it prior to weekend because I fear the weekend you will be waiting all day for food and drinks. The food quality is there just a matter of service and...